MX-M503 Prints fine, won't copy

[GR81]

I have a MX503 a long way from the shop (4 hours) so i want to have all my ducks in a row before I head out.
It Prints fine, but when the customer goes to make a copy it just beeps and does nothing (no error code).
It does this on both the document feeder and place directly on the glass.
Any ideas?
Thanks!
GR

[spanky]

Re: MX-M503 Prints fine, won't copy

Sounds like the machine is set up for users to log in, and they have reached their limits.

Call them to see if this is true, also see if it is just one login or all of them,

[GR81]

Re: MX-M503 Prints fine, won't copy

Spanky,
Thanks for the reply, but no user log in is set up on this machine.

[Jhonjon]

Re: MX-M503 Prints fine, won't copy

I have a MX503 a long way from the shop (4 hours) so i want to have all my ducks in a row before I head out.
It Prints fine, but when the customer goes to make a copy it just beeps and does nothing (no error code).
It does this on both the document feeder and place directly on the glass.
Any ideas?
Thanks!
GR

Maybe somebody mess up with the settings of trays. All are set only for printing or in the disable setting.

[blackcat4866]

Re: MX-M503 Prints fine, won't copy

It going to depend greatly on what's being displayed on the screen. If only we could teach endusers to read the fricking screen!

If it says "close the ADF" maybe you've got an ADF interlock switch problem, or a cover open.
If it says "Load A4 paper" maybe you've got a problem with original size detection or a tray misprogrammed for size.
If it says "Load Staples" maybe it's out of staples.

Literally it could be anything at all. Maybe they could take a picture of the screen for you. I've gotten useful information that way. That also seems to help on the dreaded "part fell off" call, and they cannot seem describe the mystery part. =^..^=

[draph]

Re: MX-M503 Prints fine, won't copy

this will be an easy fix. hope they're time and material

[faxman28]

Re: MX-M503 Prints fine, won't copy

sounds like a button is stuck on op panel if there is no message on display , also m503 has keyboard standard it could be the usb con pwb that sits under the keyboard. have had that board give all kinds of weird symptons on mfp, usually if the lights on the keyboard are flashing when you pull it out it is the usb conv pwb.

[GR81]

Re: MX-M503 Prints fine, won't copy

OK called the customer to get more info and she is now telling me the touch panel locks up when you select the copy or the scan mode.

[faxman28]

Re: MX-M503 Prints fine, won't copy

OK called the customer to get more info and she is now telling me the touch panel locks up when you select the copy or the scan mode.

have customer pull out keyboard see if lights are flashing or are lit up on keyboard(cap lock, num lock forget what 3rd one is). or turn off mfp disconnect network cable and turn on mfp see if touch screen now responds.

[GR81]

Re: MX-M503 Prints fine, won't copy

Had the customer try your suggestion and the touch panel worked for a second and then locked up again.

[faxman28]

Re: MX-M503 Prints fine, won't copy

Had the customer try your suggestion and the touch panel worked for a second and then locked up again.

did they plug network cable back in ? leave network cable unplugged and if copy mode works fine until you plug cable back in , it maybe corrupt print job on network. look at print que the first job in the print que is the problem usually. if driver is loaded on each pc you may have to delete print jobs from each pc ,

[ZOOTECH]

Re: MX-M503 Prints fine, won't copy

did they plug network cable back in ? leave network cable unplugged and if copy mode works fine until you plug cable back in , it maybe corrupt print job on network. look at print que the first job in the print que is the problem usually. if driver is loaded on each pc you may have to delete print jobs from each pc ,

I read on another forum that the tech would leave network cable unplugged, power up and then set machine up for authentication. Tech would then plug cable in and the non authenticated print jobs were tossed from the queue.
Not sure if this would work for the Sharps or not - have not been able to verify if this works or not (I am the shop tech).

[ZOOTECH]

Re: MX-M503 Prints fine, won't copy

sounds like a button is stuck on op panel if there is no message on display , also m503 has keyboard standard it could be the usb con pwb that sits under the keyboard. have had that board give all kinds of weird symptons on mfp, usually if the lights on the keyboard are flashing when you pull it out it is the usb conv pwb.

I had similar symptoms, and the USB pwb did not fix the problem; the cable that folds in and out to the USB pwb had the 5 volt line cut at the tie wrap, and it would be intermittent if it worked or not.

[faxman28]

Re: MX-M503 Prints fine, won't copy

I read on another forum that the tech would leave network cable unplugged, power up and then set machine up for authentication. Tech would then plug cable in and the non authenticated print jobs were tossed from the queue.
Not sure if this would work for the Sharps or not - have not been able to verify if this works or not (I am the shop tech).

should work, sharp is same with user control , it will dump the print job if it doesn't have authentication. will have to try, have a lot of customers here that don't use servers or install printer on server, so have to go run around to each PC to find bad print job.

[GR81]

Re: MX-M503 Prints fine, won't copy

When the customer got to work this morning everything was working fine.
The bad part is they still want us to go out and work on it.