MX-M503 Prints fine, won't copy

[michaelc]

Re: MX-M503 Prints fine, won't copy

I wonder if some one has messed around with some settings and then put them back? Hope this one is an easy fix. Let us know how it goes

[Akitu]

Re: MX-M503 Prints fine, won't copy

It going to depend greatly on what's being displayed on the screen. If only we could teach endusers to read the fricking screen!

If it says "close the ADF" maybe you've got an ADF interlock switch problem, or a cover open.
If it says "Load A4 paper" maybe you've got a problem with original size detection or a tray misprogrammed for size.
If it says "Load Staples" maybe it's out of staples.

Literally it could be anything at all. Maybe they could take a picture of the screen for you. I've gotten useful information that way. That also seems to help on the dreaded "part fell off" call, and they cannot seem describe the mystery part. =^..^=

If the customer says "Pieces of the orange roller are falling off" in reference to an MXC311 I've learned that can also apply to the fuser idle gear underneath the fuser, which has no traces of orange on it whatsoever.
I would prefer to start more simply with end users and give them the education they obviously missed in kindergarten. "This is ORANGE, can you say ORANGE?" "This is WHITE, WHITE is not ORANGE."

[michaelc]

Re: MX-M503 Prints fine, won't copy

If the customer says "Pieces of the orange roller are falling off" in reference to an MXC311 I've learned that can also apply to the fuser idle gear underneath the fuser, which has no traces of orange on it whatsoever.
I would prefer to start more simply with end users and give them the education they obviously missed in kindergarten. "This is ORANGE, can you say ORANGE?" "This is WHITE, WHITE is not ORANGE."

I still try to educate end users, although after more than ten years of doing it I am hoping just once that one person will take notice as it feels like I would have more luck with making a cup of tea with a water proof tea bag ( the polite way to put it)