Scan to email using Gmail problem

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  • DC300
    Junior Member
    • Feb 2016
    • 4

    #1

    Scan to email using Gmail problem

    Hi,

    Today I just got a call from one of our customers who said that their scan to email stopped working. Turns out that the domain name for the email server address had expired. So I tried creating a new email account for sending scan to email using Gmail. Should be simple!?!? I thought it would be, but it wasn't!

    Here are the details I tried:

    scan 1.JPG

    In scan logs, it just says failed to connect with SMTP server. I also tried setting it to port 465. Still wouldn't work.

    I'd appreciate if someone could help me with this!

    Thankyou!
  • neilchvz
    Junior Member
    • Oct 2015
    • 8

    #2
    Re: Scan to email using Gmail problem

    try changing the smtp server address to relay.appriver.com with the port number 2525

    Comment

    • Mr Spock
      Vulcan Inventor of Death

      1,000+ Posts
      • Aug 2006
      • 2064

      #3
      Re: Scan to email using Gmail problem

      change server to smtp.gmail.com and port 587
      And Star Trek was just a tv show...yeah right!

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