Toshiba e studio 4520 bottom tray unit is not working

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  • harisjameelpk
    Technician
    • Feb 2015
    • 23
    #1

    Toshiba e studio 4520 bottom tray unit is not working

    It shows that paper jam when I want to print from bottom tray which is single big tray it shows paper jam but check there is no paper I change whole bottom tray section now the new bottom tray is making sound and already check bottom tray but it is working on other machines what should I do ?

    Sent from my 0PJA10 using Tapatalk
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22929
      #2
      Re: Toshiba e studio 4520 bottom tray unit is not working

      Is there any paper behind the tray? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • harisjameelpk
          Technician
          • Feb 2015
          • 23
          #3
          Re: Toshiba e studio 4520 bottom tray unit is not working

          Originally posted by blackcat4866
          Is there any paper behind the tray? =^..^=
          No paper behind the tray I checked it

          Sent from my 0PJA10 using Tapatalk

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22929
              #4
              Re: Toshiba e studio 4520 bottom tray unit is not working

              Did you do anything else? =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • harisjameelpk
                  Technician
                  • Feb 2015
                  • 23
                  #5
                  Re: Toshiba e studio 4520 bottom tray unit is not working

                  I change whole bottom unit What you reckon?

                  Sent from my 0PJA10 using Tapatalk

                    Comment

                    • Mad_Coachman
                      Technician

                      Site Contributor
                      50+ Posts
                      • Jan 2009
                      • 99
                      #6
                      Re: Toshiba e studio 4520 bottom tray unit is not working

                      Check the electrical interface for damaged contacts.

                        Comment

                        • harisjameelpk
                          Technician
                          • Feb 2015
                          • 23
                          #7
                          Re: Toshiba e studio 4520 bottom tray unit is not working

                          In bottom tray unit ?

                          Sent from my 0PJA10 using Tapatalk

                            Comment

                            • Mad_Coachman
                              Technician

                              Site Contributor
                              50+ Posts
                              • Jan 2009
                              • 99
                              #8
                              Re: Toshiba e studio 4520 bottom tray unit is not working

                              [QUOTE=harisjameelpk;529952]In bottom tray unit ?


                              I'm sorry...I thought you had the big tray that holds 5 reams of paper.

                                Comment

                                • harisjameelpk
                                  Technician
                                  • Feb 2015
                                  • 23
                                  #9
                                  Re: Toshiba e studio 4520 bottom tray unit is not working

                                  [QUOTE=Mad_Coachman;530003]
                                  Originally posted by harisjameelpk
                                  In bottom tray unit ?


                                  I'm sorry...I thought you had the big tray that holds 5 reams of paper.
                                  Yes I have that tray too but still same problem

                                  Sent from my 0PJA10 using Tapatalk

                                    Comment

                                    • blackcat4866
                                      Master Of The Obvious

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2007
                                      • 22929
                                      #10
                                      Re: Toshiba e studio 4520 bottom tray unit is not working

                                      I think the Mad Coachman might be referring to the modular connector for the drawer. A persistent enduser can cram paper into the connector. It can be hard to see the paper bits crammed into the connector.

                                      If you do find paper bits, turn the MFP Off before fishing around with your dental picks. It's so disappointing to discover the problem, then to blow the LCT controller in the process of fishing out the bits of paper.

                                      Other possible things to watch for are the plastic alignment pin where the feed unit mates with the rear frame. The rear of the feed unit will be floppy, and the gear drive disengage.

                                      Another common thing is for the last tech to install the bushings in the LCT drive unit backwards, so the gear drive can disengage. The bushings must be installed from the inside of the drive pack, no the outside. Also check that the wiring has not been damaged, by the clutches spinning and yanking on the wire harness.
                                      =^..^=
                                      If you'd like a serious answer to your request:
                                      1) demonstrate that you've read the manual
                                      2) demonstrate that you made some attempt to fix it.
                                      3) if you're going to ask about jams include the jam code.
                                      4) if you're going to ask about an error code include the error code.
                                      5) You are the person onsite. Only you can make observations.

                                      blackcat: Master Of The Obvious =^..^=

                                        Comment

                                        • harisjameelpk
                                          Technician
                                          • Feb 2015
                                          • 23
                                          #11
                                          Re: Toshiba e studio 4520 bottom tray unit is not working

                                          Thanks for help I will let you know what happen

                                          Sent from my 0PJA10 using Tapatalk

                                            Comment

                                            • Iowatech
                                              Not a service manager

                                              2,500+ Posts
                                              • Dec 2009
                                              • 3930
                                              #12
                                              Re: Toshiba e studio 4520 bottom tray unit is not working

                                              Originally posted by harisjameelpk
                                              It shows that paper jam when I want to print from bottom tray which is single big tray it shows paper jam but check there is no paper I change whole bottom tray section now the new bottom tray is making sound and already check bottom tray but it is working on other machines what should I do ?

                                              Sent from my 0PJA10 using Tapatalk
                                              So you replaced the entire frame that contains that drawer or just the drawer?
                                              And when you say there is no paper, is there no paper jammed in the machine or is there no paper in that drawer?
                                              Sorry, but a lot of us including me specifically are not good at foreign languages and important concepts can get lost in translation unless the correct questions are asked.
                                              Personally, I'd be looking for a broken or stuck sensor feeler in the feed area, or worn rollers (take a look at the regular drawers that work for guidance), but that is probably nonsense as the last Toshiba equipment I worked on was analog.

                                                Comment

                                                • harisjameelpk
                                                  Technician
                                                  • Feb 2015
                                                  • 23
                                                  #13
                                                  Re: Toshiba e studio 4520 bottom tray unit is not working

                                                  No worries it's OK
                                                  The problem is bottom big tray is showing paper jam but there is no paper on side yes papers are in tray but I change bottom tray with another one but it's still have a problem I change the sensor after that motor sound krr krr sound comes one thing I notice that when it shows paper jam and I open drawer the tray is not up and when second problem came I saw the paper tray was up you know the black one inside the drawer

                                                  Sent from my 0PJA10 using Tapatalk

                                                    Comment

                                                    • Mad_Coachman
                                                      Technician

                                                      Site Contributor
                                                      50+ Posts
                                                      • Jan 2009
                                                      • 99
                                                      #14
                                                      Re: Toshiba e studio 4520 bottom tray unit is not working

                                                      Please tell us the jam code so that we can help you solve this. Or does it just tell you to check the tray?

                                                        Comment

                                                        • harisjameelpk
                                                          Technician
                                                          • Feb 2015
                                                          • 23
                                                          #15
                                                          Re: Toshiba e studio 4520 bottom tray unit is not working

                                                          I fixed the problem the problem was with the cable which we attach the bottom tray with machine that was faulty I put new now it's working


                                                          Thank guys for your comments

                                                          Sent from my 0PJA10 using Tapatalk

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