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  • JVC
    Trusted Tech

    100+ Posts
    • Jun 2011
    • 151

    #1

    Off Line

    Today I seem to be getting a lot of phone calls from customers saying the machine is offline. Is anyone else seeing anything like this?
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22997

    #2
    Re: Off Line

    What model(s)? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • Valintine
      Trusted Tech

      100+ Posts
      • Jan 2012
      • 147

      #3
      Re: Off Line

      Toshiba es4520c and es4540c family.

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22997

        #4
        Re: Off Line

        If the MFP will connect to my laptop then it's they're network. I've had a couple networks recently that would not assign and IP address. When I selected an open static address, communication was iffy even then. Simply ping the gateway or DNS continuously, and watch your response times.
        =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

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