OK soooo this is a nightmare... Original service call was machine not coming to ready, called tech support and was told "bad Hard drive ". Got a new HDD I ordered from Hytec. Installed it and when I went to boot it up got a message "Reinstall the hard drive" checked and cleaned the connections. Still didn't see it. I noticed the jumper on the hard drive I got was not in the same position as the one I was installing, (don't know if this is relevant, just sayin ). I put the old one back in and tried to format it, FAILED tried update the firmware I have access to the toshiba tech site and there are at least 10 firmware packs that are for this machine with notes regarding VERSIONS. How do I know which version I have and which is the correct firmware for the unit I have. I got the newest version for the ES550 and Downloaded it took 30 min and tried to install it... By tried I mean I preformed the procedure outlined by the SM.
The process took over 3 hours at which time the message "UPDATE FAILED" appeared. I have now spent 5 hours with no success. I will be calling Hytec on Monday for advice and a new HDD. The one they sent me is NG but how should I proceed? All this said I have 3 questions I hope some of you can help with.
1)Can I just get the correct size and type HDD online?
2)How do I know what firmware I need for the machine I have?
3)How long should a firmware update take?
and lastly, at what point do I get a block of C4 and &^%$#%&*
Thanks in advance
The process took over 3 hours at which time the message "UPDATE FAILED" appeared. I have now spent 5 hours with no success. I will be calling Hytec on Monday for advice and a new HDD. The one they sent me is NG but how should I proceed? All this said I have 3 questions I hope some of you can help with.
1)Can I just get the correct size and type HDD online?
2)How do I know what firmware I need for the machine I have?
3)How long should a firmware update take?
and lastly, at what point do I get a block of C4 and &^%$#%&*
Thanks in advance
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