toshiba estudio 355 paper jam in exit

[Orion2010]

hello to all,
i have problem with toshiba estudio 355, when start to copy or print stop in exit, i clean the fuser and all pick up, but again image-0-02-05-412c8ea09a7b5518861a40f3ae9a06980f8ebde9a932ede34ba1ac34d30d4522-V.jpg any idea?

thanks

[clint@clintsimonsen.com]

Re: toshiba estudio 355 paper jam in exit

Make sure that the exit flap is clean with no toner lumps, and the flap is in the correct place with its knob held in place. There is an issue with the alignment/ registration clutch that will cause Jams like that too. Give the clutch a clean but it normally needs replacing.

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[blackcat4866]

Re: toshiba estudio 355 paper jam in exit

Jam code? =^..^=

[Orion2010]

Re: toshiba estudio 355 paper jam in exit

Jam code? =^..^=

not show error only paper jam

[clint@clintsimonsen.com]

Re: toshiba estudio 355 paper jam in exit

When. It Jams it will have a 4 digit code in the top right hand corner on the screen

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[Sriyanjan]

Re: toshiba estudio 355 paper jam in exit

Jam comes with one side printing or duplex ?

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[Orion2010]

Re: toshiba estudio 355 paper jam in exit

Jam comes with one side printing or duplex ?

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come only one side

[clint@clintsimonsen.com]

Re: toshiba estudio 355 paper jam in exit

Hop in to service mode and check the jam counter

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[Sriyanjan]

Re: toshiba estudio 355 paper jam in exit

Its due to Exit gate solonoid.

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[Shivashakthivel]

Re: toshiba estudio 355 paper jam in exit

Its due to Exit gate solonoid.

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Do we have to change the solenoid or is there any way to repair it?

[Oystercopy]

Re: toshiba estudio 355 paper jam in exit

I've been in those exit sections many times and there are several causes for jamming there. Most common is the duplex flap.. it could be damaged or have been pulled out of position by the customer pulling out a jam too hard. The exit section is not hard to remove, so you may want to do that and see if the solenoid is even still connected to the flap for proper operation. And Black Cat is right.. what is the jam code? And the other poster was correct in that the idiotic Registration Clutch causes A LOT of issues with jamming, throughout the machine! You'd never even guess it was the clutch until you replace it. Usually, I only have had to replace that clutch ONCE in the machine's life, because I think Toshiba modified it in some way a few years ago and they're better now.

Let us know!
OC

[gliderider]

Re: toshiba estudio 355 paper jam in exit

That entire exit assembly had been updated continuously over the life of the copier. The color in the picture tells me it still has the original exit assy as the updated ones were black. One issue that Toshiba talked about in an old bulletin was the fact that the duplex gate was not reacting fast enough and you could move it down which would cause it to move the duplex gate faster. This gate would only effect jamming in duplex though.

This is a list of the parts if you wanted to update the entire assy.
6LJ12902000 GATE-EXIT-UPR-163 1EA
6LH53768000 Bush-6-NU4 2EA
6LH54661000 LVR-SOL-GATE-473 1EA
6LH54079000 GUIDE-EXIT-UPR-I-473 1EA
6LH54064000 PLT-EARTH-473 1EA

[blackcat4866]