3040C HDD software

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  • yormets
    Trusted Tech

    250+ Posts
    • May 2009
    • 336
    #1

    [Error Code] 3040C HDD software

    I have a machine with an F105 error. I also have one with an F510 error. I have the manual to this machine. I need to purchase the software to load onto the new HDD. Does anyone sell the HDD preloaded? Can someone direct me in the right place in the manuals 1300 pages where the procedure is located?
    Thanks
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22927
      #2
      Re: 3040C HDD software

      Originally posted by yormets
      I have a machine with an F105 error. I also have one with an F510 error. I have the manual to this machine. I need to purchase the software to load onto the new HDD. Does anyone sell the HDD preloaded?...
      No It doesn't work that way. The HDD must be formatted on the machine, then the System and HDD Firmware must be loaded back to the machine. Then you'll have to re-input any customer SMTP settings, network data, addressbook and templates.

      Originally posted by yormets
      ... Can someone direct me in the right place in the manuals 1300 pages where the procedure is located?
      Thanks
      I think that I would start with the section that describes Precautions When Replacing Boards and HDD. As you work your way through that section there will be internal links in the PDF to the section on Installing USB Firmware. The manual is very specific and covers all the important aspects. Just follow it.

      The precautions are roughly the same that you might follow whenever you load firmware on any machine. Never ever ever turn off power during a firmware upload until it fails or succeeds. Do you really need actual page numbers or can you find these sections by Chapter Title? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • yormets
          Trusted Tech

          250+ Posts
          • May 2009
          • 336
          #3
          Re: 3040C HDD software

          User data unimportant. I just need to load the basic software on a new HDD. Get it up and running. Is that not possible? Throw the machine away?

            Comment

            • yormets
              Trusted Tech

              250+ Posts
              • May 2009
              • 336
              #4
              Re: 3040C HDD software

              I have already used a hard drive from one machine to another and maintained it's functionality. They can be swapped.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22927
                  #5
                  Re: 3040C HDD software

                  Originally posted by yormets
                  I have already used a hard drive from one machine to another and maintained it's functionality. They can be swapped.
                  If the HDD is still good ... well wonderful, but you'll still have to format it on the machine and load the firmware to it. Think of it this way: There is something like a directory on the System Board that helps the machine find the firmware files. The directory is created uniquely during the firmware writing process. The files are never exactly in the same place on the HDD. So the files written by another machine will not be in the same locations. If you were to follow this installation procedure three times with three new hard drives on the same machine, each time the files would be in different locations. If you put the first fully installed HDD back in the machine it won't work, because the directory will have changed twice.

                  Does that make sense? =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • yormets
                      Trusted Tech

                      250+ Posts
                      • May 2009
                      • 336
                      #6
                      Re: 3040C HDD software

                      So where can I purchase the software and firmware for this model? I have several new drives and two machines that are down with crashed hard drives. I have the manual and can read along and follow the procedure. Where can I purchase what I need?
                      Roy

                        Comment

                        • yormets
                          Trusted Tech

                          250+ Posts
                          • May 2009
                          • 336
                          #7
                          Re: 3040C HDD software

                          Originally posted by blackcat4866
                          If the HDD is still good ... well wonderful, but you'll still have to format it on the machine and load the firmware to it. Think of it this way: There is something like a directory on the System Board that helps the machine find the firmware files. The directory is created uniquely during the firmware writing process. The files are never exactly in the same place on the HDD. So the files written by another machine will not be in the same locations. If you were to follow this installation procedure three times with three new hard drives on the same machine, each time the files would be in different locations. If you put the first fully installed HDD back in the machine it won't work, because the directory will have changed twice.

                          Does that make sense? =^..^=
                          I ordered some Toshiba drives. The original drive is MK1661GSYG The replacements I bought are MK1661GSYFN.....I can follow along doing the firmware update. I format the hard drive. I clear the tech password. I hold 4 and 9 and turn on the machine. It reads the USB software and goes to the firmware upgrade screen. I make my choices, press start, and I get an F105 error. Are these HDD's not compatible? They are both 160GB. What am I doing wrong?

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22927
                              #8
                              Re: 3040C HDD software

                              Did you extract the firmware? What is the folder structure on the USB? How large is the USB?
                              What firmware files are you using? What version? =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • yormets
                                  Trusted Tech

                                  250+ Posts
                                  • May 2009
                                  • 336
                                  #9
                                  Re: 3040C HDD software

                                  I was successful in getting the firmware to update successfully on a machine with a bad hard drive. Apparently I didn't order wipe technology hard drives. I now have ordered the correct drives. I will keep you posted where I stand. With three of them to do, I should get good at it.

                                    Comment

                                    • blackcat4866
                                      Master Of The Obvious

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2007
                                      • 22927
                                      #10
                                      Re: 3040C HDD software

                                      Yes, I accidentally got a plain old SATA drive the looked exactly like a Wipe Drive, but without the words "Wipe Drive". The machine errors out and if you look up the code it says wrong type of drive.

                                      Good Luck. =^..^=
                                      If you'd like a serious answer to your request:
                                      1) demonstrate that you've read the manual
                                      2) demonstrate that you made some attempt to fix it.
                                      3) if you're going to ask about jams include the jam code.
                                      4) if you're going to ask about an error code include the error code.
                                      5) You are the person onsite. Only you can make observations.

                                      blackcat: Master Of The Obvious =^..^=

                                        Comment

                                        • yormets
                                          Trusted Tech

                                          250+ Posts
                                          • May 2009
                                          • 336
                                          #11
                                          Re: 3040C HDD software

                                          I have successfully updated one machine that was throwing a F501 code. I did the HDD diagnostics and it read it didn't need replacing. Trying to recover the files didn't work. I simply formatted, and installed the new firmware from USB. After redoing the IP and SMB everything is working fine. I am awaiting the "wipe drives". I believe I will be successful.

                                            Comment

                                            • yormets
                                              Trusted Tech

                                              250+ Posts
                                              • May 2009
                                              • 336
                                              #12
                                              Re: 3040C HDD software

                                              Originally posted by blackcat4866
                                              Yes, I accidentally got a plain old SATA drive the looked exactly like a Wipe Drive, but without the words "Wipe Drive". The machine errors out and if you look up the code it says wrong type of drive.

                                              Good Luck. =^..^=
                                              With the right drives and firmware, nothing to it. The only thing you lose is the IP address and SMB as far as machine parameters. Two down , one to go!

                                                Comment

                                                • blackcat4866
                                                  Master Of The Obvious

                                                  Site Contributor
                                                  10,000+ Posts
                                                  • Jul 2007
                                                  • 22927
                                                  #13
                                                  Re: 3040C HDD software

                                                  Congratulations on your success. =^..^=
                                                  If you'd like a serious answer to your request:
                                                  1) demonstrate that you've read the manual
                                                  2) demonstrate that you made some attempt to fix it.
                                                  3) if you're going to ask about jams include the jam code.
                                                  4) if you're going to ask about an error code include the error code.
                                                  5) You are the person onsite. Only you can make observations.

                                                  blackcat: Master Of The Obvious =^..^=

                                                    Comment

                                                    • yormets
                                                      Trusted Tech

                                                      250+ Posts
                                                      • May 2009
                                                      • 336
                                                      #14
                                                      Re: 3040C HDD software

                                                      Got it all done. Thank you for the firmware and the advice. I think it's a shame most of it came from out of the country.
                                                      Thank you all that helped a 60 year old tech learn new tricks.

                                                        Comment

                                                        • ibaro
                                                          #15
                                                          Re: 3040C HDD software

                                                          Originally posted by blackcat4866
                                                          Congratulations on your success. =^..^=
                                                          Dear
                                                          I need firmware for Studio 4540C; Do you have it?
                                                          Thanks for your help

                                                            Comment

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