Toshiba 3510c HD error

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  • rody1285
    Technician
    • Oct 2017
    • 10
    #1

    [Error Code] Toshiba 3510c HD error

    Hello all,

    I have a problem with a Toshiba e studio 3510c


    Error Code: F100
    20171012_185212.jpg
    What I have done so far:

    With the original HD
    #1 tried to update the firmware, but the firmware does not finish the update due the HDD copy for second part never starts it finished the first part but the second never starts, see image below


    I purchased a new 80gb HD
    # 1 installed the HD and ran the firmware install and update
    - the HD update failed
    20171020_073830.jpg

    At this point I cant even go anywhere with the machine becuase it says there was an incoplete HD update, I cant even access the 80 test mode

    Can anyone please help?

    - Is my old HD shot?
    - Does the new HD need to be formatted and partitioned? Fat32 vs Fat? any help appreciated. Also there is no jumper in the HD (both new and old)
    Tags: 3510c, error, firmware, starts, update
    • toshibaestudio
      Trusted Tech

      100+ Posts
      • Jun 2016
      • 116
      #2
      Re: Toshiba 3510c HD error

      [F100] HDD format error
      Format the HDD. (Key in "2" at 08-690.)
      Replace the HDD.



      New HDD need to perform 3C mode before update firmware.

        Comment

        • rody1285
          Technician
          • Oct 2017
          • 10
          #3
          Re: Toshiba 3510c HD error

          Originally posted by toshibaestudio
          [F100] HDD format error
          Format the HDD. (Key in "2" at 08-690.)
          Replace the HDD.



          New HDD need to perform 3C mode before update firmware.
          Can you please advise on how to perform 3c mode?

            Comment

            • toshibaestudio
              Trusted Tech

              100+ Posts
              • Jun 2016
              • 116
              #4
              Re: Toshiba 3510c HD error

              Hold "3+CLEAR" buttons then turn on machine. Select 3. Create loader partition.

                Comment

                • rody1285
                  Technician
                  • Oct 2017
                  • 10
                  #5
                  Re: Toshiba 3510c HD error

                  Originally posted by toshibaestudio
                  Hold "3+CLEAR" buttons then turn on machine. Select 3. Create loader partition.
                  Will this load with an incomplete firm ware install?

                  Because even 0 8 on start up does not get me to test mode

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 23010
                      #6
                      Re: Toshiba 3510c HD error

                      You could have saved yourself a lot of trouble if you had read a few pages in the manual before you started. There is a section that tells you exactly what to do.

                      Yes you can recover from this. Get the manual. Read the pages about "Precautions when installing a HDD". Keep in mind that you won't be able to do the first 4 or 5 steps, since you could only do all the steps if your HDD was still functioning. That makes no sense to me: Why would you change the HDD if it was still functioning.

                      In short, my advice is: Rather than continuing to wallow around, read the manual.=^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • rody1285
                          Technician
                          • Oct 2017
                          • 10
                          #7
                          Re: Toshiba 3510c HD error

                          Originally posted by blackcat4866
                          You could have saved yourself a lot of trouble if you had read a few pages in the manual before you started. There is a section that tells you exactly what to do.

                          Yes you can recover from this. Get the manual. Read the pages about "Precautions when installing a HDD". Keep in mind that you won't be able to do the first 4 or 5 steps, since you could only do all the steps if your HDD was still functioning. That makes no sense to me: Why would you change the HDD if it was still functioning.

                          In short, my advice is: Rather than continuing to wallow around, read the manual.=^..^=

                          Do you know where I may find the service manual?

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 23010
                              #8
                              Re: Toshiba 3510c HD error

                              Originally posted by rody1285
                              Do you know where I may find the service manual?
                              Have you ever heard of Google?:
                              e Studio 2500C service manual - Google Search

                              =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • rody1285
                                  Technician
                                  • Oct 2017
                                  • 10
                                  #9
                                  Re: Toshiba 3510c HD error

                                  Originally posted by blackcat4866
                                  Have you ever heard of Google?:
                                  e Studio 2500C service manual - Google Search

                                  =^..^=
                                  I did some research and the information is in the service hand book.

                                  - problem is that I tried to install Firmware on the drive without following the procedure
                                  1. I did not back anything up
                                  2. As a result on start up the system says firmware failed to update (retry)
                                  3. I cannot access test mode 80 hold on start up
                                  4. I assume I cannot back anything up so I tried to skip to the next step. which is to hold 3-clear to get into the mode where you can pick option 3 for "All partition delete and create loader program"
                                  - however when I try that with the old HD it says failed to initialize ?
                                  - checked the cable with another cable in case there was a problem with the cable.

                                  HDD88.jpg
                                  please advise
                                  Attached Files

                                    Comment

                                    • blackcat4866
                                      Master Of The Obvious

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2007
                                      • 23010
                                      #10
                                      Re: Toshiba 3510c HD error

                                      Yes, correct. You will not be able to recover any data from your old hard drive. That why I said: Keep in mind that you won't be able to do the first 4 or 5 steps, since you could only do all the steps if your HDD was still functioning. That makes no sense to me: Why would you change the HDD if it was still functioning.

                                      Install the new HDD. Proceed with 3C-3, and following the instructions from there.
                                      =^..^=
                                      If you'd like a serious answer to your request:
                                      1) demonstrate that you've read the manual
                                      2) demonstrate that you made some attempt to fix it.
                                      3) if you're going to ask about jams include the jam code.
                                      4) if you're going to ask about an error code include the error code.
                                      5) You are the person onsite. Only you can make observations.

                                      blackcat: Master Of The Obvious =^..^=

                                        Comment

                                        • rody1285
                                          Technician
                                          • Oct 2017
                                          • 10
                                          #11
                                          Re: Toshiba 3510c HD error

                                          Originally posted by blackcat4866
                                          Yes, correct. You will not be able to recover any data from your old hard drive. That why I said: Keep in mind that you won't be able to do the first 4 or 5 steps, since you could only do all the steps if your HDD was still functioning. That makes no sense to me: Why would you change the HDD if it was still functioning.

                                          Install the new HDD. Proceed with 3C-3, and following the instructions from there.
                                          =^..^=

                                          Good morning Blackcat4866, I want to start by saying I really appreciate your help. But I am still having a problem.

                                          I installed the new HD and I get "initialize error" with the old HD it says the same thing.
                                          I followed the step exactly, 3-clear then 3c start.
                                          20171024_063138.jpg
                                          20171024_063132.jpg

                                          Next I just tried a normal start up with the new HD and it said 20171024_063249.jpg

                                            Comment

                                            • didi2005
                                              Trusted Tech

                                              250+ Posts
                                              • May 2011
                                              • 401
                                              #12
                                              Re: Toshiba 3510c HD error

                                              What is the storage size of your usb drive?

                                              According to manual, this dinosaur machine only accept 1GB usb drive. I've tried on 2GB kingston usb drive and it works. Make sure the usb drive is FAT formatted.

                                              "Only the USB storage device which meets the following conditions should be used for updating. Be careful since updating with any device other than the above is never guaranteed.- A combination USB storage device with a flash memory (to be connected directly to the USB port) and its capacity is between 64 MB to 512 MB (or 1 GB)."

                                                Comment

                                                • rody1285
                                                  Technician
                                                  • Oct 2017
                                                  • 10
                                                  #13
                                                  Re: Toshiba 3510c HD error

                                                  Originally posted by didi2005
                                                  What is the storage size of your usb drive?

                                                  According to manual, this dinosaur machine only accept 1GB usb drive. I've tried on 2GB kingston usb drive and it works. Make sure the usb drive is FAT formatted.

                                                  "Only the USB storage device which meets the following conditions should be used for updating. Be careful since updating with any device other than the above is never guaranteed.- A combination USB storage device with a flash memory (to be connected directly to the USB port) and its capacity is between 64 MB to 512 MB (or 1 GB)."

                                                  I am using a 2GB usb flash drive, there is no issues with the flash drive tho, my problem is PRE firmware update. The step where I need to do " delete all partition and create loader partition" . 3-clear and option 3C... It does not go past that. I get initialize failure.

                                                  Can it be the new HD?? Is there something specific I need??
                                                  See My Drives
                                                  Screenshot_20171024-081508.jpg

                                                    Comment

                                                    • Thomas007
                                                      Technician
                                                      • Jul 2013
                                                      • 49
                                                      #14
                                                      Re: Toshiba 3510c HD error

                                                      In yours new hdd have any jumper?

                                                      I think this new hdd is broken...

                                                        Comment

                                                        • rody1285
                                                          Technician
                                                          • Oct 2017
                                                          • 10
                                                          #15
                                                          Re: Toshiba 3510c HD error

                                                          Originally posted by Thomas007
                                                          In yours new hdd have any jumper?

                                                          I think this new hdd is broken...
                                                          No jumper it is clean

                                                            Comment

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