TOSHIBA e-STUDIO455 Scan to E-Mail not workng

[chas183183]

Anyone have the scan to E-Mail working using Gmail.
Screenshotted my current settings.

Currently have Gmail set to allow from less secure apps.
Verified the user name and password.
Created a brand new Email account.

Error in the Scan Log "BE123C Failed SMTP Authentication"

Printer Manufacture	TOSHIBA
Copier Firmware Version	T470SY0U330
Copier Main ROM Version	470M-22
Copier Scanner ROM Version	470S-06
Network Setting File Version	1.0

Anyone have this working and care to share the settings?

Kindest Regards,
chas183183

[blackcat4866]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

Have you tried StartTLS? =^..^=

[chas183183]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

Just tried and got Error in the Scan Log "BE123C Failed SMTP Authentication"

Thanks for the suggestion, Anything else to try?

Kindest Regards,
chas183183

[blackcat4866]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

Is the Gmail account active, accessible? I've often seen these accounts go inactive, for being ignored for months. =^..^=

[chas183183]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

Yes the account is active.
Just signed out and back in to verify password after changes.

After the changes the error code changed.
Before the change "BE123C Failed SMTP Authentication"
After

ST123C

Failed SMTP Authentication

Kindest Regards,
chas183183

[arnh79]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

Have you enabled "Allow Less Secure Apps" under Sign-in & Security on gmail account? If not, then it will fail every time. There's also a v.36A f/w patch that needs to be applied. Here's the notes on that patch:

Gmail for scan to email, failing.
Google, disabled support for SSLV3
Applying patch, should resolve issue.

I also use port 465 and Authentication set to AUTO.

[chas183183]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

With port 465 getting

BE123C

Failed to connect to SMTP server

With the previous setting its failed to login.


Feel that this is close, Must be missing soomething simple.

Kindest Regards,
chas183183

[djbass]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

Settings as per Google recommendations:
Send email from a printer, scanner, or app - G Suite Administrator Help

Enable SSL: Accept all certificates with CA
SSL/TLS: StartTLS
SMTP Server Address: smtp.gmail.com
Authetication: Login
Login Name: email address
Password: password
Port Number: 587

From address must be the same as login name and Allow Less Secure Apps in gmail account settings.

Above works first time every time.

That being said I think you have a simple typo, remove the <> from around your Login Name

[blackcat4866]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

In situations like this a simple syntax error can get you. Do you see the syntax error in these addresses?:

user@copytechnet..com
user@cpytechnet.com
user@coptechnet. com
user@copytechnet .com
user@c0pytechnet.com

[chas183183]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

Yes, I see the errors in the addresses.
Attached a screen shot of my settings and exact email address.
It always fails Authentication.

Played with different ports, with the same results.

It shows plain but have since changed to LOGIN.

Appreciate all the help you guys have giving me so far.

From the panel the IP addresses connect when using trace or ping. So the thing is getting to the outside world.

Someone mentioned a later firmware. Does the Firmware installed have the patch?

Kindest Regards,
chas183183

[djbass]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

This is the point I'd usually setup a network bridge on my laptop and capture the data with Wireshark to see exactly what's going on.

As a process of elimination though and to isolate if it's the printer or the network you could try the following:

Download SendSMTP from here:
SendSMTP - Tool to send SMTP email via command-line parameters or interactively

Configure it like so (making sure username/password are correct):
settings 1.jpgsettings 2.jpg

See if you get an error message or check the log if it fails to see what the response you are getting from the server regarding the authentication failure.

That should help as the auth failure message on the MFD tends to be very vague but you can get better information looking at the actual message from the email server.

If on the other hand it works then at least you know the settings/account are ok and it is likely some issue with how the 455 is trying to authenticate.

[lazymangr]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

on smtp client on "enable ssl" replace accept all certificates with ca" with disabled

[chas183183]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

This is the point I'd usually setup a network bridge on my laptop and capture the data with Wireshark to see exactly what's going on.

As a process of elimination though and to isolate if it's the printer or the network you could try the following:

Download SendSMTP from here:
SendSMTP - Tool to send SMTP email via command-line parameters or interactively

Configure it like so (making sure username/password are correct):
[ATTACH=CONFIG]38401[/ATTACH][ATTACH=CONFIG]38402[/ATTACH]

See if you get an error message or check the log if it fails to see what the response you are getting from the server regarding the authentication failure.

That should help as the auth failure message on the MFD tends to be very vague but you can get better information looking at the actual message from the email server.

If on the other hand it works then at least you know the settings/account are ok and it is likely some issue with how the 455 is trying to authenticate.

Using the sendSMTP the email is sent and received successfully.

With that said it has to an issue with the 455es.


Kindest Regards,
chas183183

[chas183183]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

on smtp client on "enable ssl" replace accept all certificates with ca" with disabled

Tried this with the same results. Failed SMTP Authentication

Kindest Regards,
chas183183

[guitar9199]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

With port 465 getting

BE123C

Failed to connect to SMTP server

With the previous setting its failed to login.


Feel that this is close, Must be missing soomething simple.

Kindest Regards,
chas183183

Using these settings, try changing your DNS server settings to Primary: 8.8.8.8 and Secondary: 8.8.4.4, and see if that allows you to connect to smtp.gmail.com