4520c losing IP address

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  • Fattdaddy
    Technician
    • Aug 2012
    • 38

    #1

    4520c losing IP address

    Cus. called to report this problem. Said it has happened three times in the last couple of days. Won't be going until Tues. but if anyone has an idea I would appreciate it. I have none.
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22999

    #2
    Re: 4520c losing IP address

    I had this on a Kyocera KM-5551ci, losing the IP address typically (3) times a week. Changing the main controller board solved this issue.

    Or it could be something a whole lot simpler. Let's say the eS4520C is set to DHCP, the drivers are directed to an IP address, and they shut the machine off every night. The DHCP server could re-assign that original IP address to something else, and assign a different address to the MFP. That leaves you with three possible solutions:
    1) Don't shut the copier OFF.
    2) Assign the MFP a static IP address outside the range of DHCP.
    3) Assign the hostname as port in the drivers (assuming that DHCP is functioning correctly).
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • SalesServiceGuy
      Field Supervisor

      Site Contributor
      5,000+ Posts
      • Dec 2009
      • 8144

      #3
      Re: 4520c losing IP address

      Unplug the network cable. Ping the copier's IP address. If you get a reply, there is another device on the LAN with the same IP address causing a conflict with the copier.

      Assign the copier a static IP address. Change the IP port on each PC printing to the copier to the new IP address.

      Comment

      • Phil B.
        Field Supervisor

        10,000+ Posts
        • Jul 2016
        • 22798

        #4
        Re: 4520c losing IP address

        Originally posted by blackcat4866
        I had this on a Kyocera KM-5551ci, losing the IP address typically (3) times a week. Changing the main controller board solved this issue.

        Or it could be something a whole lot simpler. Let's say the eS4520C is set to DHCP, the drivers are directed to an IP address, and they shut the machine off every night. The DHCP server could re-assign that original IP address to something else, and assign a different address to the MFP. That leaves you with three possible solutions:
        1) Don't shut the copier OFF.
        2) Assign the MFP a static IP address outside the range of DHCP.
        3) Assign the host name as port in the drivers (assuming that DHCP is functioning correctly).
        i have NEVER had a good response from IT when asking " Why are the printers set for DHCP and not STATIC" it's so much easier when they are set for Static IP

        Comment

        • Fattdaddy
          Technician
          • Aug 2012
          • 38

          #5
          Re: 4520c losing IP address

          Originally posted by Fattdaddy
          Cus. called to report this problem. Said it has happened three times in the last couple of days. Won't be going until Tues. but if anyone has an idea I would appreciate it. I have none.
          So this is what I have: The machine is set to a static IP. When you reenter the IP it prints fine. When the IP is gone it is all "0"s. The mask and gateway still have their values. Only the IP is gone. Could a firmware update help. Where is the address stored?

          Comment

          • Blizzoo
            Senior Tech

            Site Contributor
            500+ Posts
            • Aug 2013
            • 607

            #6
            Re: 4520c losing IP address

            From this point is the customer's IT problem if they have one, another device on the network is picking up your IP.
            Defects are simple, our mind is complicated

            Comment

            • Phil B.
              Field Supervisor

              10,000+ Posts
              • Jul 2016
              • 22798

              #7
              Re: 4520c losing IP address

              Originally posted by Fattdaddy
              So this is what I have: The machine is set to a static IP. When you reenter the IP it prints fine. When the IP is gone it is all "0"s. The mask and gateway still have their values. Only the IP is gone. Could a firmware update help. Where is the address stored?
              sounds like you have a network issue... not machine. I would look at routers and server address/config. UNLESS you have network credentials .. toss it back to their IT dept.

              Comment

              • blackcat4866
                Master Of The Obvious

                Site Contributor
                10,000+ Posts
                • Jul 2007
                • 22999

                #8
                Re: 4520c losing IP address

                So you end up with something like this?:

                Static
                0.0.0.0
                255.255.255.0
                192.168.1.1

                Three possibilities:
                1) HDD. Are you getting corrupted addressbook entries also? Any Fxxx codes? You might try a re-format and reload firmware.

                2) SRAM

                3) or System Board.
                If you'd like a serious answer to your request:
                1) demonstrate that you've read the manual
                2) demonstrate that you made some attempt to fix it.
                3) if you're going to ask about jams include the jam code.
                4) if you're going to ask about an error code include the error code.
                5) You are the person onsite. Only you can make observations.

                blackcat: Master Of The Obvious =^..^=

                Comment

                • Fattdaddy
                  Technician
                  • Aug 2012
                  • 38

                  #9
                  Re: 4520c losing IP address

                  Blackcat that is what I get. I couldn't figure what is making ip go to "O" if it is a conflict issue. Will try a firmware update and see what happens.

                  Comment

                  • SalesServiceGuy
                    Field Supervisor

                    Site Contributor
                    5,000+ Posts
                    • Dec 2009
                    • 8144

                    #10
                    Re: 4520c losing IP address

                    To state the obvious, the e4520c is an old box that is really not worth putting parts into. Time to upgrade the customer into current technology like a shiny new e4505AC.

                    Comment

                    • lazymangr
                      Trusted Tech

                      100+ Posts
                      • Feb 2017
                      • 115

                      #11
                      Re: 4520c losing IP address

                      definately is an ip conflict. try using other ip

                      Comment

                      • Fattdaddy
                        Technician
                        • Aug 2012
                        • 38

                        #12
                        Re: 4520c losing IP address

                        I would like to go with an ip conflict but how to explain the ip going to all "o". That's the come back I get from their it guy.

                        Comment

                        • Blizzoo
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Aug 2013
                          • 607

                          #13
                          Re: 4520c losing IP address

                          Have you tried to initialize the Nic 08-693? Check if you have 08-1440 set to 1 for IP conflict detect.
                          Defects are simple, our mind is complicated

                          Comment

                          • arnh79
                            Trusted Tech

                            Site Contributor
                            VIP Subscriber
                            250+ Posts
                            • Apr 2010
                            • 468

                            #14
                            Re: 4520c losing IP address

                            Originally posted by Fattdaddy
                            I would like to go with an ip conflict but how to explain the ip going to all "o". That's the come back I get from their it guy.
                            Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

                            Comment

                            • Fattdaddy
                              Technician
                              • Aug 2012
                              • 38

                              #15
                              Re: 4520c losing IP address

                              If FC is pressed twice will that restore the ip or does it have to be manually reentered?

                              Comment

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