e-STUDIO 5560c won't boot

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  • Gabriel
    Trusted Tech

    Site Contributor
    100+ Posts
    • Jun 2006
    • 129
    #1

    e-STUDIO 5560c won't boot

    I have had a service call that the logo screen stay forever.
    I took a hard drive from a working machine, when installed it I got service code F106-5
    Yesterday. I resetted the tech password, formated hard drive and reinstalled firmware everything was completed
    on 08 mode I review the versions of firmware and all were Ok no errors.
    Today customer call me with same problem "machine stay in logo screen". What I did wrong?

    I'm running out of ideas, please any help is welcome
    Tags: drive, logo
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22702
      #2
      Re: e-STUDIO 5560c won't boot

      Did you initialize the firmware in 08 Mode?


      You know there's a section of the manual all about doing firmware. It's really handy. I review it every time I do firmware. It could help you a lot.

      Just think of all that money you saved by not buying the manual, and spending 4 days doing a one hour job. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Gabriel
          Trusted Tech

          Site Contributor
          100+ Posts
          • Jun 2006
          • 129
          #3
          Re: e-STUDIO 5560c won't boot

          Originally posted by blackcat4866
          Did you initialize the firmware in 08 Mode?


          You know there's a section of the manual all about doing firmware. It's really handy. I review it every time I do firmware. It could help you a lot.

          Just think of all that money you saved by not buying the manual, and spending 4 days doing a one hour job. =^..^=



          Hello blackcat4866
          Thank you for your response:
          If you means 9030, Yes I did also I do have the SM
          I'm going to install a new hard drive and reinstall the Firmware

          Could you review your notes and let me know any other tip.


          Best regards

          Gabriel

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22702
              #4
              Re: e-STUDIO 5560c won't boot

              When you're getting HDD codes like F106, F105, F103, F101, formatting the drive is a temporary solution at best. Within a week some other tech is changing the hard drive.

              I will attempt to re-start the device up to 12 times in the hopes of recovering all or some of the user templates, addressbook, and network credentials, but once it's coded I definitely change the drive whether I can get it to restart or not.

              Sorry if my responses seemed a bit elementary, but you have given no indication exactly what you did or if you reviewed the process in the manual. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Gabriel
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • Jun 2006
                  • 129
                  #5
                  Re: e-STUDIO 5560c won't boot

                  Sorry if my responses seemed a bit elementary, but you have given no indication exactly what you did or if you reviewed the process in the manual. =^..^=
                  Most of the time your comments/ response hit the nail by the head then no complains about it but appreciated

                    Comment

                    • seansbar
                      Trusted Tech

                      Site Contributor
                      100+ Posts
                      • Dec 2010
                      • 197
                      #6
                      Re: e-STUDIO 5560c won't boot

                      Originally posted by blackcat4866
                      I will attempt to re-start the device up to 12 times in the hopes
                      Wow, you got some patience. I only give it one tr,y on a good day
                      Last edited by seansbar; 04-08-2018, 02:13 AM. Reason: comma comma

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22702
                          #7
                          Re: e-STUDIO 5560c won't boot

                          Originally posted by seansbar
                          Wow, you got some patience. I only give it one try on a good day
                          It typically only takes 30 seconds to code, so not such a huge inconvenience. Besides I've got to boot up the laptop, locate and copy firmware files, start disassembling the rear cover to get to the hard drive ... plenty of things to occupy that 15 minutes.

                          I had one Toshiba with the Wipe Drive that would boot up, but not copy or really do anything except let me access the Admin Menu. I tried to do the complete clone, but it would fail. On the fourth try I got it booted up and non-functional, then accessed the web interface. Rather than go for the complete clone file I got individual clones for each file. Only the last one failed, not sure which. It didn't matter though since I did get the scanning credentials, addressbook, and templates (the important stuff).
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • gliderider
                              Trusted Tech

                              100+ Posts
                              • May 2015
                              • 131
                              #8
                              Re: e-STUDIO 5560c won't boot

                              Started carrying around two thumb drives with EBX firmware on one and EBN on the other. I just update the thumb drives as needed at my convenience and I like not having to drag my laptop into calls with me.

                                Comment

                                • Vincent128
                                  Trusted Tech

                                  Site Contributor
                                  250+ Posts
                                  • Sep 2015
                                  • 332
                                  #9
                                  Re: e-STUDIO 5560c won't boot

                                  Originally posted by blackcat4866
                                  It typically only takes 30 seconds to code, so not such a huge inconvenience. Besides I've got to boot up the laptop, locate and copy firmware files, start disassembling the rear cover to get to the hard drive ... plenty of things to occupy that 15 minutes.

                                  I had one Toshiba with the Wipe Drive that would boot up, but not copy or really do anything except let me access the Admin Menu. I tried to do the complete clone, but it would fail. On the fourth try I got it booted up and non-functional, then accessed the web interface. Rather than go for the complete clone file I got individual clones for each file. Only the last one failed, not sure which. It didn't matter though since I did get the scanning credentials, addressbook, and templates (the important stuff).
                                  The cloud connect thing is awesome, I use it to create address book backups on everything the IT departments will allow.

                                  I have seen a drop in how fast the machines eat HDD's as of late, perhaps the engineers are adding less toner to the crack they smoke?

                                  Also, it's hard not to be snippy sometimes as there are too many 'technicians' or end users that post without seemingly any will or want in actually troubleshooting, knowing the process or putting in any effort - they just want the answer without having to work at all for it.

                                    Comment

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