Control panel oddity on e5005AC

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  • arnh79
    Trusted Tech

    Site Contributor
    VIP Subscriber
    250+ Posts
    • Apr 2010
    • 459
    #1

    Control panel oddity on e5005AC

    Intermittently the control panel will display this:

    Screen.png

    Sorry for crappy screen grab, struggling to get something that the forum will let me upload. The pic is the top center to right side of panel. I haven't seen it in person but the customer took a pic of it for me. They say the only way to get past it is to reboot the copier. In the top right the Settings, Info, and Help button are partially visible. If you select one of those icons it bring up the appropriate screen which looks normal, but once you exit it returns to the white screen with the blue bar along the top. I have latest f/w and have replaced the control panel, but it still happens. I'm starting to wonder if this is a lock-out screen of some sort, perhaps for user authentication that has somehow been enabled? Anybody seen this before?

    My next step is to back up customer info and factory reset the machine. All they have is scan-to-email and dept codes that would need to be restored.
    Attached Files
    Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?
    Tags: control, info, panel, screen, top
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22703
      #2
      Re: Control panel oddity on e5005AC

      The small icon for a user seems to indicate that the machine is trying to authenticate (locally or across a network) and is unable to complete the task. We'd see something like this often enough at a customer using PaperCut across a crappy network. It might take (4) attempts to complete a login. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • arnh79
          Trusted Tech

          Site Contributor
          VIP Subscriber
          250+ Posts
          • Apr 2010
          • 459
          #3
          Re: Control panel oddity on e5005AC

          Originally posted by blackcat4866
          The small icon for a user seems to indicate that the machine is trying to authenticate (locally or across a network) and is unable to complete the task. We'd see something like this often enough at a customer using PaperCut across a crappy network. It might take (4) attempts to complete a login. =^..^=
          Thanks for your reply, blackcat4866. That confirms my suspicions that the issue is software related and not electrical. They don't have anything extra like PaperCut loaded on the machine but I'm wondering if a user turned on a setting or something has gotten corrupted in the OS. I think a factory reset is best option. I'll post back with results when I get them.
          Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22703
              #4
              Re: Control panel oddity on e5005AC

              Were you able to resolve this issue? =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • arnh79
                  Trusted Tech

                  Site Contributor
                  VIP Subscriber
                  250+ Posts
                  • Apr 2010
                  • 459
                  #5
                  Re: Control panel oddity on e5005AC

                  Originally posted by blackcat4866
                  Were you able to resolve this issue? =^..^=
                  I performed a memory clear and manually entered all the customer data back in. So far it's been working, but the problem was intermittent. Also, it's in a school so the machine isn't being used much right now. I'll feel better if I haven't seen the issue recur by halfway through September. I'll update if I hear anything.
                  Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

                    Comment

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