print error 4011

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  • Sharptech56
    Trusted Tech

    100+ Posts
    • Feb 2016
    • 100
    #1

    [Error Code] print error 4011

    Hj Guys
    I have a EStudio 6505AC and 4505AC at a school brand new and they both wjll code out 4011 quite alot. Toshiba had me do a firmware upgrade but, it didn't help.
    Anyone seen this?
    Tags: code, error, firmware, upgrade
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22699
      #2
      Re: print error 4011

      Originally posted by Sharptech56
      Hj Guys
      I have a EStudio 6505AC and 4505AC at a school brand new and they both wjll code out 4011 quite alot. Toshiba had me do a firmware upgrade but, it didn't help.
      Anyone seen this?
      AFAIK there is no such model as 6505AC. So what is the real model number?

      The eS4505AC is a Weisshorn 2H, but does not have a code 4011. Error messages have a Cxxx format. Jam messages have an Exxx format. So what is the real error or jam?
      =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Sharptech56
          Trusted Tech

          100+ Posts
          • Feb 2016
          • 100
          #3
          Re: print error 4011

          Sorry 6506ac and the error is listed in the service manual as 4011 printer error print job cancellation
          Customer claims the error occurs when sending a print job from a variety of applications
          problem is I haven't been able to reproduce the issue but the completed job list shows several instances of a 4011 error

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22699
              #4
              Re: print error 4011

              Originally posted by Sharptech56
              ... Customer claims the error occurs when sending a print job from a variety of applications
              problem is I haven't been able to reproduce the issue but the completed job list shows several instances of a 4011 error
              When somebody tells me that it occurs on a variety of applications, it usually means that they don't know which single application it occurs on, and that that use several applications.

              The 4011 error means that the print job was specifically deleted from the Job Status page. My guess would be that the print job requested was of a size or media type that paper was not available and it was clogging up the queue. Some nice coworker walks up to the screen, curses under his/her breath, and neatly deletes the offending print job.

              "My print job didn't print!? Did anybody see it?"

              Try printing it on a paper size that you have. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Sharptech56
                  Trusted Tech

                  100+ Posts
                  • Feb 2016
                  • 100
                  #5
                  Re: print error 4011

                  Thanks for the advice. That makes sense, I will investigate further along those lines.

                    Comment

                    • Thayer
                      Trusted Tech

                      100+ Posts
                      • Dec 2017
                      • 107
                      #6
                      Re: print error 4011

                      Another thing to look at is "department codes" if they locked out color printing/coping i believe that would give that code too.
                      Being a school they may have blocked or limited color per teacher.

                        Comment

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