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Are you sure it's an e Studio 3510C that you're looking at? That machine is at least 12 years old, obsolete for the last 2 years. Only parts available are eBay leftovers. It couldn't be new ... could it? =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
Is it latest EBN2 e-STUDIO2515ac/3015ac/3515ac/4515ac/5015ac? So far only EBN and EBN2 series require password...Some no need password just press OK, if cannot can try #1048#
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