E-Studio 5540C with C3B0 and C390

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  • mntech
    Trusted Tech

    Site Contributor
    250+ Posts
    • Aug 2010
    • 250
    #1

    E-Studio 5540C with C3B0 and C390

    Hey,

    Get called out for a CE40 on a es5540c, first thing customer tells me is that the machine may have water damage, after a leaky ceiling....

    I ran thru the procedure in the manual for CE40, and find Y is at 630 in 05-2731 and should be below 628.

    I cleaned the belt sensors, and ran a couple of auto adjustments and 05-2731 was below the 628 mark. First couple test pages I ran in 04-270 looked fine, so I booted the machine and went to run a calibration. Machine codes out with C390 (Cyan abnormality), now when I run 04-270, i get C3B0 (Yellow abnormality)

    Everything looks good on the pages that did come out, and on the belt. So not sure if this thing DOES have water damage, or if I should start with tone control sensors, LGC board, EPU Board.

    I don't fix these machine often so, just going off what the book says.

    FYI, the CE40 went away, and now I just get the C3B0 (happens in 04-270) and C390 (happens when making a copy or calibration print)

    Thanks!
    Tags: 05-2731, damage, sensors
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22698
      #2
      Re: E-Studio 5540C with C3B0 and C390

      I think the first thing that I would do is print off these originals. Most likely you'll see diagonal voids through cyan and yellow.

      The CE40 pops up when the patch sensors cannot read the color registration patches. And the C380/C390 appears when the patch sensors cannot read the color density patches. You will be able to see the same void pattern on the mag roller.

      If my guess is correct, replace the cyan and yellow developer. Make sure that the developer bearings aren't leaking but they last 1M images or more usually. You will need to go back in and clear the error occurrences ... sorry I don't have that sim off the top of my head. =^..^=
      Attached Files
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • mntech
          Trusted Tech

          Site Contributor
          250+ Posts
          • Aug 2010
          • 250
          #3
          Re: E-Studio 5540C with C3B0 and C390

          I didn't see any diagonal voids or even light areas on any of the mag rollers, or on the transfer belt patches themselves. I was doing single color sky shots and although the machine would fault out and jam, the partial image on the belt looked solid with no obvious signs of poor developer.

          I did reset the error occurrence in sim per the CE40 troubleshooting of the service manual.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22698
              #4
              Re: E-Studio 5540C with C3B0 and C390

              Have you cleaned the patch sensors? Have you confirmed that the sensor shutter opens? Is the primary transfer belt cleaning properly? I have not seen a bad patch sensor, but I have seen sticky shutters and dirty patch sensors.

              You have ruled out developing as the source of your codes. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • buzz
                  Trusted Tech

                  Site Contributor
                  250+ Posts
                  • Aug 2013
                  • 285
                  #5
                  Re: E-Studio 5540C with C3B0 and C390

                  Originally posted by mntech
                  Hey,

                  Get called out for a CE40 on a es5540c, first thing customer tells me is that the machine may have water damage, after a leaky ceiling....

                  I ran thru the procedure in the manual for CE40, and find Y is at 630 in 05-2731 and should be below 628.

                  I cleaned the belt sensors, and ran a couple of auto adjustments and 05-2731 was below the 628 mark. First couple test pages I ran in 04-270 looked fine, so I booted the machine and went to run a calibration. Machine codes out with C390 (Cyan abnormality), now when I run 04-270, i get C3B0 (Yellow abnormality)

                  Everything looks good on the pages that did come out, and on the belt. So not sure if this thing DOES have water damage, or if I should start with tone control sensors, LGC board, EPU Board.

                  I don't fix these machine often so, just going off what the book says.

                  FYI, the CE40 went away, and now I just get the C3B0 (happens in 04-270) and C390 (happens when making a copy or calibration print)

                  Thanks!
                  What was the fix, I'm getting similar, actually C3B0.
                  Thx

                    Comment

                    • SalesServiceGuy
                      Field Supervisor

                      Site Contributor
                      5,000+ Posts
                      • Dec 2009
                      • 7874
                      #6
                      Re: E-Studio 5540C with C3B0 and C390

                      An e5540c with water damage is probably worth less than a boat anchor.

                      What is the meter read on this copier?

                      Give the customer a quote on a new e5516AC and walk away.

                      There is little point in keeping useless info in your head about discontinued copiers.

                      This model was introduced in 2011 and discontinued in 2014. Toshiba Tec Japan has ended responsibility for all technical support, consumables and parts.

                        Comment

                        • mntech
                          Trusted Tech

                          Site Contributor
                          250+ Posts
                          • Aug 2010
                          • 250
                          #7
                          Re: E-Studio 5540C with C3B0 and C390

                          Honestly I never heard back from the customer. So either they found another company to service the machine, or replaced the machine.

                          I came across a C3B0 since then, but was easy to diagnose as needing the yellow developer replaced due to diagonal voids.

                          So you may want to focus on yellow dev or drum

                          -mntech

                            Comment

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