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There was a bulletin about this issue shortly after the MR-4000 was released. It's caused by damage done to the board on the DSDF's CCD module. The fix is to replace the entire module with the updated version. I replaced several of these under warranty in the first year.
Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?
The fault is created by the CCD unit in the DSDF document feeder but can also damage the SYS-board (most common). I had this problem two times with different machines.
Be carefull to replace one at the time, because one can destroy the other. Good luck!
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