Wavy envelopes on es3505ac

[Hadster]

It's been running #10 envelopes great! Customer has a envelope tray. Fuser has 20k on it. But, now the envelopes are coming out wavy. They are running the same envelopes as in the past. Not sure what has changed in the last week or so to make them wavy. I had them try different envelopes and still wavy. I'm not sure if I should try and turn up the heat or down!
?????

[SalesServiceGuy]

Re: Wavy envelopes on es3505ac

What firmware level is the copier at?

What version of print driver are you using?

What software application are they printing envelopes from?

Is the Envelope tray in Slot 2, 3 or 4?

Does the same thing happen when you prints envelopes from the bypass?

Are the paper guides snug to the Envelopes in the Envelope tray?

[tsbservice]

Re: Wavy envelopes on es3505ac

There are other parts apart fuser that may be worn out. I would start by inspecting exit rollers and its drive.
Btw, FW and print driver have nothing to do with this issue especially if machine was printing envelopes well before.

[Phil B.]

Re: Wavy envelopes on es3505ac

There are other parts apart fuser that may be worn out. I would start by inspecting exit rollers and its drive.
Btw, FW and print driver have nothing to do with this issue especially if machine was printing envelopes well before.

are the flaps sticking to the envelope? (indicating moisture)

no print drivers nor firmware are not the problem

[SalesServiceGuy]

Re: Wavy envelopes on es3505ac

If you want technical support from Toshiba, these are standard questions that you need to be prepared to answer especially on discontinued product.

Toshiba will not support old versions of either.

[tsbservice]

Re: Wavy envelopes on es3505ac

If you want technical support from Toshiba, these are standard questions that you need to be prepared to answer especially on discontinued product.

Toshiba will not support old versions of either.

SSG, true that. Nevertheless here we are NOT manufacturers tech support(thanks God).
Think about it.

[Phil B.]

Re: Wavy envelopes on es3505ac

SSG, true that. Nevertheless here we are NOT manufacturers tech support(thanks God).
Think about it.

Those questions are TYPICAL of ALL manufactures .... but the questions are irrelevant to the problem at hand.

funny how some are now adopting " The Dentists " usual line of questioning!

[SalesServiceGuy]

Re: Wavy envelopes on es3505ac

SSG, true that. Nevertheless here we are NOT manufacturers tech support(thanks God).
Think about it.

I am employed by Toshiba Tec.

[Hadster]

Re: Wavy envelopes on es3505ac

What firmware level is the copier at?

What version of print driver are you using?

What software application are they printing envelopes from?

Is the Envelope tray in Slot 2, 3 or 4?

Does the same thing happen when you prints envelopes from the bypass?

Are the paper guides snug to the Envelopes in the Envelope tray?

1302
Toshiba driver
Windows
tray 3
yes
yes
no

are the flaps sticking to the envelope? (indicating moisture) =no

Me being new to Toshiba I was just curious if anyone else had run into this. That's all....I'll let you know after I fix it. Thanks!

[SalesServiceGuy]

Re: Wavy envelopes on es3505ac

Via the print driver try printing at Thick 1. The envelope will pass through the copier a little slower, allowing more heat to penetrate the envelope.

You can progressively try Thick 2 and Thick 3.

The e3505AC series has proven quite good at printing envelopes without wrinkling or sealing the envelope.

Buy a fresh pack of #10 envelopes and test.

[Hadster]

Re: Wavy envelopes on es3505ac

Ok, so I tried adjusting the temp up and down in service mode with no change (the same as thick 1, 2 and 3). Also, there is no cam adjustment for the fuser pressure position. If I could trick the machine into running them through short direction it would not be wavy but it turns out the machine is smarter than me! These machine run them fantastic (no creasing or jams) other than this! No solution....Hadster out!

Sent from my LG-US998 using Tapatalk

[Hadster]

Re: Wavy envelopes on es3505ac

Just to follow up. The customer has a Ricoh SPc821dn that he normally runs these envelopes on and I found out he runs them through the short way thus no wave to envelope. The Toshiba will not allow you to do this so there is no fix other than putting something heavy on them after the fact. Side note- other than this minor problem the Toshiba does Very well with envelopes. I have run thousands of different sizes from #10's to manila folders with no jams or creasing!!!

[SalesServiceGuy]

Re: Wavy envelopes on es3505ac

When you say wavy, are you referring to the physical envelope exiting the copier with hills and valleys.

I interpreted your original question as referring to the image quality as being somehow crooked.

No need to adjust the fuser temperature as that will effect all regular prints jobs in likely an undesired way.

Use the print driver settings for Thick 1 and Thick 2.

[blackcat4866]

Re: Wavy envelopes on es3505ac

I have spent a lot of time attempting to make envelopes feed, without wrinkles. By far the biggest factor has been the individual batch of envelopes. Add to that, when the information you are given is incomplete or completely inaccurate, I can honestly say there are only a few things that I am sure of:

*square flap envelopes most often wrinkle less than triangle flap envelopes.
*there is absolutely nothing that you can do to prevent the appearance of lighter transfer where there are multiple layers of paper.
*you'll have better results with shorter stacks of envelopes than taller stacks of envelopes. The pickup roller presses down at the center leading edge and lifts up the corners at the front and rear leading edges. The shorter the stack of envelopes, the less air you have in the envelopes, and the less bowing of the stack.

I do not envy you. The moment you get this figured out to their satisfaction, they'll call you back the very next day to say: "you did so amazing on the standard COM10 envelope ... now we want to do 6 7/32" x 8 1/8" made of the brown paper bag stuff ..."

=^..^=