E-255 Scanning quality issues

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  • deputydogg
    Trusted Tech

    100+ Posts
    • Nov 2015
    • 172
    #1

    E-255 Scanning quality issues

    It has a MR-3021 RADF. Randomly(more times than not) when you scan/copy using the ADF it will have random blurred lines(front to rear, not lead edge to trail edge) on the copy or scanned image. Some of the mylar strips were torn or missing so i replaced them, I thought maybe they were causing the document to stall slightly but it didn't help.
    Any suggestions ?
    Thanks,
    Dave
    Tags: edge, missing, mylar, replaced, torn
    • Vincent128
      Trusted Tech

      Site Contributor
      250+ Posts
      • Sep 2015
      • 332
      #2
      Re: E-255 Scanning quality issues

      without a scan of the issue to look at and or more info - I would guess perhaps you are loosing drive somewhere in the paper path.

        Comment

        • SalesServiceGuy
          Field Supervisor

          Site Contributor
          5,000+ Posts
          • Dec 2009
          • 7874
          #3
          Re: E-255 Scanning quality issues

          All technical, parts and consumables for this copier series officially ends this month 03/31/2020 from Toshiba Tec Japan. This copier was discontinued more than seven years ago.

          Time to think about upgrading to a current copier or at least an e257.

            Comment

            • deputydogg
              Trusted Tech

              100+ Posts
              • Nov 2015
              • 172
              #4
              Re: E-255 Scanning quality issues

              SCAN.jpg
              Originally posted by Vincent128
              without a scan of the issue to look at and or more info - I would guess perhaps you are loosing drive somewhere in the paper path.

                Comment

                • abc mfp
                  Technician
                  • Aug 2019
                  • 12
                  #5
                  Re: E-255 Scanning quality issues

                  I will narrow down the issue by scanning both RADF and platen glass, if both got issue, then i will check on the scanner carriage cable...

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22698
                      #6
                      Re: E-255 Scanning quality issues

                      I'm leaning towards a drive issue in the MR3021. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

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