Toshiba 351c fax problem

[Guest]

Guys, I have a toshiba 351c with a 1 line fax board. I had the phone line connected to a brother fax machine and was able to send and receive with out any problems. However when the 351c gets connected instead of the brother I am able to send only. When attempting to receive, I get error: 00B3 and error 00D0 which all seem to indicate a line problem. I have double and tripple checked the line and this does not seem to have any issue with it.

Does any one have any other ideas....it seems to be strange as I am able to send with out any problems.

Thanks.

Jim

[tmaged]

Are you sure it's an analog line?

[jimbrown]

Yes, its an analog (POTS) line....it works fine when sending, just not receiving.

[Mr Spock]

Check the polarity of the wall jack. The brother may have been correcting it while the Toshiba cannot.

[jimbrown]

I checked the polarity and it was reversed. I have now swtiched it, however I am still having problems.

When transmitting to the HP fax back testing service I used two methods:

Method 1: ECM on, I received a TX failure error 0050 (busy, even though I dont believe that the service was busy)

Method 2: ECM off, I am able to transmit fine.

When receiving, I have left ECM off and get error 00B3 from a varitey of fax machines.

Does any one have any other ideas?

Thanks,

Jim

[ivovb]

Are you sure you follow the right procedure for installing and set-up of FAX option?
Check W1/W2 ground connection if corresponds to destination setting 08-701.
Did you initialize the memory after above settings?
Check firmware versions for machine and fax options - get latest.

[jimbrown]

ivovb, I am not a Toshiba tech, and thus do not understand exactly what you are asking. I more of a programmer/ EE and have spent years installing cat 5 and phone lines....could you give me a little more information?

Thanks.

[ivovb]

I see.
You need installation instruction for GD-1200 but generally it is like this:
1. On the Fax PWA there are two pins named W1 and W2. For USA you have to connect W2 to the ground. Cable must be furnished with GD-1200.
2. Go to 08 mode (press 0 and 8 and power on the copier) set 701 code to 4 - USA and Canada. Turn off copier.
3. Go to 1* mode (press 1 and * and power on the copier) set 100 - start - initialize. Turn off copier.

I can be more specific if you invite me to California!

[jimbrown]

ivovb, thanks again for your help. The fax board is installed in the machine already, im not too sure how to look at the two pins named W1 and W2. I assume they are set correctly as this machine was purchased from another person living in the US.

I also checked the 08 mode to ensure that it was set to USA and it was.

I performed the 1* mode init and tried again.

I am able to send fine but receiving I get errors:

76839501/27/2009 15:18:0900:540FAXBACK EC5 00B3Line1
76739201/27/2009 15:00:4300:480FAXBACK EC5 00B3Line1

Do you have any other ideas that I could try including slowing down the communication lines?

Oh, BTW, I have hooked another phone to this line to check for line static or other problems but dont seem to hear any.

Thanks again for all your help.

-Jim