e-studio 2000ac color scan

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  • bruce 49dcs
    Trusted Tech

    100+ Posts
    • Jan 2017
    • 140
    #1

    e-studio 2000ac color scan

    just sold this a month ago and they are complaining they have to tell it to scan in color every time so im thinking its defaulted to black so i go in user settings go to scan and choose auto color and i think im good when we go to scan in the top right of the screen it shows the scan settings and i see auto color along with the resolution and others so we scan and go to the computer and its on the the computer in black and white ugh i went through the 08 settings and came up with 9116 to 0 and 9979 to 0 not sure if these codes will do anything im going back out tomorrow any help would be greatly appreciated
    bruce
    49 dollar copier svc

    ps
    also when i go through all the tabs for scan in user settings it says enter color initial value or something like that
    Tags: black, color, computer, scan, settings
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22999
      #2
      Re: e-studio 2000ac color scan

      It's been along time since I did it, but there are separate default settings in each scan shortcut. I usually end up re-creating the shortcut with the new settings that I want. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • SalesServiceGuy
          Field Supervisor

          Site Contributor
          5,000+ Posts
          • Dec 2009
          • 8144
          #3
          Re: e-studio 2000ac color scan

          Originally posted by bruce 49dcs
          just sold this a month ago and they are complaining they have to tell it to scan in color every time so im thinking its defaulted to black so i go in user settings go to scan and choose auto color and i think im good when we go to scan in the top right of the screen it shows the scan settings and i see auto color along with the resolution and others so we scan and go to the computer and its on the the computer in black and white ugh i went through the 08 settings and came up with 9116 to 0 and 9979 to 0 not sure if these codes will do anything im going back out tomorrow any help would be greatly appreciated
          bruce
          49 dollar copier svc

          ps
          also when i go through all the tabs for scan in user settings it says enter color initial value or something like that
          If you acquired this copier through a used equipment broker, you should probably perform a factory reset under 2nd page of Admin menu and re-program the copier over again.

          When you say scan to the computer, via what method. FileShare or via network Folder?

            Comment

            • Blizzoo
              Senior Tech

              Site Contributor
              500+ Posts
              • Aug 2013
              • 607
              #4
              Re: e-studio 2000ac color scan

              You probably use scan templates and as blackcat said, when the template is created it will use the settings at the time of creation as the default settings. Have you tried to scan to USB, email, own HDD File Share? Use the Scan button to get the testing and not through the shortcut, if created.
              Defects are simple, our mind is complicated

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