estudio 230- estudio850 power problems
No problems just a story for you all.
Had a customer once.. they had e 230's everywhere and a 850... the 850 and one 230 were very problemmatic
so my boss sent me out (2 hour drive away) told me fix em spare no expense we are gonna lose this contract if we dont (customer mad)
i go out the machines were in poor condition i did full pm's ordered more parts and was sposed to go back but my boss sent another lacky in my place and they didnt finish what i wanted.... so back i go again...
this time i look through them all satisfied myself that the pm's were all good and was finally able to do some real diagnostics
The problem boiled down to this after spending hours on site i stuck my probes of my meter in the wall outlet of the 850 and notice low voltage----- like dips as low as 90 volts on a 120 volt line. (lots of fuser errors)
so i tell my customer to fix this problem... its out of my hands.
so off to the estudio230... i never even looked it over i again stuck my meter in the wall (by the way the problem on the 230 was with outgoing faxes ... intermittant jumbled up text outgoing faxes (at other end) customers saying the lines of text all run into each other) and im sitting there watching the voltage dip to an incredible 72 volts!! enough to slow down the radf jumbling up the lines of text but the little copier chugged on with NO error code....
by the way 3 months later still not repaired... customer called back mad as could be ... drove back oout told em fix the power cause we can not fix the copiers until this is done.... they finally fixed the power and then pulled our contract. (sigh it was a corporate account anyways we didnt make much money on it)
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just thought i would let you guys in on a voltage issue
Had a customer once.. they had e 230's everywhere and a 850... the 850 and one 230 were very problemmatic
so my boss sent me out (2 hour drive away) told me fix em spare no expense we are gonna lose this contract if we dont (customer mad)
i go out the machines were in poor condition i did full pm's ordered more parts and was sposed to go back but my boss sent another lacky in my place and they didnt finish what i wanted.... so back i go again...
this time i look through them all satisfied myself that the pm's were all good and was finally able to do some real diagnostics
The problem boiled down to this after spending hours on site i stuck my probes of my meter in the wall outlet of the 850 and notice low voltage----- like dips as low as 90 volts on a 120 volt line. (lots of fuser errors)
so i tell my customer to fix this problem... its out of my hands.
so off to the estudio230... i never even looked it over i again stuck my meter in the wall (by the way the problem on the 230 was with outgoing faxes ... intermittant jumbled up text outgoing faxes (at other end) customers saying the lines of text all run into each other) and im sitting there watching the voltage dip to an incredible 72 volts!! enough to slow down the radf jumbling up the lines of text but the little copier chugged on with NO error code....
by the way 3 months later still not repaired... customer called back mad as could be ... drove back oout told em fix the power cause we can not fix the copiers until this is done.... they finally fixed the power and then pulled our contract. (sigh it was a corporate account anyways we didnt make much money on it)
\
just thought i would let you guys in on a voltage issue
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