es251c Start Copy Button will only respond after exactly 4 presses

[AVux07]

I thought the button was bad or stuck but in service mode it reponds on the first press everytime. I reloaded firmware but no help. In copy mode it will beep everytime you press it but will only start copying after 4 presses. Anyone seen this, I'm thinking Sys Bd but have seen the Lgc Bd cause weird problems. Thanks

[Mr Spock]

the user interface only connects with the sys pwb. I would pull it apart and make sure it is not broken I have replaced many that were broken.

[BoBa]

Follow the formatting HDD

[AVux07]

Have you seen this fix this problem or just think it's worth a try. These people have this machine address book loaded with fax numbers and email addresses, things that would be erased if I formatted. I backed up the data in Top Access but have never done a restore and don't trust the procedure. I guess I can install a second HDD and see if the machine works differently.

[Mr Spock]

I have seen the hard drive do this as well but usually (from what I have seen) the plastic start button is the issue.
the restore process works as long as the firmware stays the same. If you plan on updating firmware with the backup/restore process then either do the update then the backup or do the backup then hard drive then restore then the firmware update.

[ToshibaTech]

You can also backup the AB via the export function. It puts it in a csv file instead of the toshiba proprietary format. I use the restore all the time with no problems though. I had a different model just the other day do something similar and it was the HDD. Very odd but it was!

[AVux07]

Formatting the HDD fixed it, thanks.