E207 Total Counter

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  • tech07
    Trusted Tech

    250+ Posts
    • Aug 2008
    • 406

    [Electrical] E207 Total Counter

    I have about 10 or 12 E207 copiers at library branches throughout my city. They are billed on a monthly meter reading basis. Well, my admin dept. asked me to go check on one machine that had reported a meter of 77 million copies!! The previous month was 32K and was on track with previous months. Assuming someone did a typo or similar, I went by and the meter actually did read 77 million.. The scan count was ok at 3k..I tried initializing rams but no solution. Any ideas out there?? Everything else is on track. Copier runs well. But how did the meter jump to 77 million??
  • ivovb
    Senior Tech

    500+ Posts
    • Apr 2008
    • 695

    #2
    It is common problem for these machines (eS163-165-166-167 etc). It is because of power supply shock. Call local Toshiba representative.

    BR
    I'll never ask if I didn't check user manual, service manual, parts list, BSI/TNI/TAD... web, existing threads.

    Comment

    • emujo
      Field Supervisor

      2,500+ Posts
      • Jun 2009
      • 3009

      #3
      It also happens when the NVRAM is replaced, or when some clueless tech does a system reset trying to solve a HDD failure code. Emujo
      If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

      Comment

      • ivovb
        Senior Tech

        500+ Posts
        • Apr 2008
        • 695

        #4
        Originally posted by emujo
        It also happens when the NVRAM is replaced, or when some clueless tech does a system reset trying to solve a HDD failure code. Emujo
        Hmm, HDD on eS207. We don't have such an animal here in Europe.

        BR
        I'll never ask if I didn't check user manual, service manual, parts list, BSI/TNI/TAD... web, existing threads.

        Comment

        • emujo
          Field Supervisor

          2,500+ Posts
          • Jun 2009
          • 3009

          #5
          Originally posted by ivovb
          Hmm, HDD on eS207. We don't have such an animal here in Europe.

          BR
          Sorry, I was speaking more of the whole line of Toshibas. The majority do have HDDs. Emujo
          If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

          Comment

          • ivovb
            Senior Tech

            500+ Posts
            • Apr 2008
            • 695

            #6
            Now I see. You are right. That's why such a codes must not be spread all around (resetting). Using them might cause bigger problem than initial one.

            BR
            I'll never ask if I didn't check user manual, service manual, parts list, BSI/TNI/TAD... web, existing threads.

            Comment

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