[Error Code] 2 Seperate Problems: (1) Error Code E711 & (2) Bypass Tray Printing

[keebs]

#1: We have an eStudio 230 that is receiving an occassional error code:
E711 - Paper Jam in Automatic Document Feeder - Please Clear Paper Path.

I don't think the physical rollers are the problem - it seems as though one of the rollers is stuck and not moving (Maybe a clutch?). The pick-up roller picks up the sheet, and then just pushes the page into the next two rollers bending the paper edge. Next attempt is successful. No pattern, ryme, or reason why it jams and doesn't. Any ideas?

#2: When printing to the bypass sheet tray, we must then physically go to the printer and hit the start button. Any way to bypass this?

[dxb_oait]

1) Error Code E711

Check the Original Width Sensor. Check the Mylar near the read sensor. may be it is teared or bend.

2)
Change the 08- settings.
08-658 - 1

[keebs]

I will look into #1.

For #2, where is the setting you are referring to?

[ToshibaTech]

You can also run 05-356. Then move the paper guides in as far as they will go and run 367, then out as far as they go and run 368. This will "calibrate" the RADF... might help with your jams. Also if the tires were recently replaced it's easy to not get the spring underneath the separation tire (black) installed correctly.

[Mr Spock]

for #1
check the sep roller for a flat spot and no tread. If this is the case then replace it.

for #2 if you do not understand dxb_oait's post then call a tech.

[keebs]

#2 worked like a charm! Thank you. Still looking into #1.

Also, does anyone know if the Toshiba e230 can email a fax confirmation back to the sender if you send a fax through the fax print driver?

Thanks!

[keebs]

Sorry, I forgot to include a picture of the mylar - doesn't appear tore or bent.
PIC_0114.jpg

[keebs]

for #1
check the sep roller for a flat spot and no tread. If this is the case then replace it.

I really think it is the rollers. The pick-up roller is new, so I don't see it being this one.

Here is where the paper gets jammed:
PIC_0115.jpg


Here is what the edge of the paper looks like:
PIC_0116.jpg


Here is what the rollers look like - I can't get a good close-up photo. Any guesses as to which roller it is or both? The paper seems to catch on the bottom roller and tears the paper curling it under the mylar.

PIC_0118.jpgPIC_0114.jpg

I also tried recalibrating the RADF with no change at all....

Thanks, All....

[ivovb]

Check life/clean/replace rollers in ADF. Check sep roller for smooth movement.

BR

[keebs]

Seems the problem was simplier than expected. I have not been able to determine an actual mechanical problem and there are no records as to the age of the rollers. However, if I simply press down on the auto doc feeder while paper is being fed - no more jams. The pick-up roller is brand new, so I believe the two rollers behind the pick-up roller are the problem, however, I don't have a parts list/diagram for the ADF (But I have the parts list for the remainder of the copier - go figure). ADF Model is MR3016 - can anyone help? I think the one is called the seperation roller, not sure about the other? Any help is appreciated. Also, any good place to buy these parts? TY

[ToshibaTech]

Did you check this?

...
Also if the tires were recently replaced it's easy to not get the spring underneath the separation tire (black) installed correctly.

[keebs]

Re: 2 Seperate Problems: (1) Error Code E711 & (2) Bypass Tray Printing

Did you check this?

As far as I can determine, they were not replaced in at least the last 3-4 years

[Austech]

Re: 2 Seperate Problems: (1) Error Code E711 & (2) Bypass Tray Printing

Hi,
The reason the edge of the paper is damaged like that is that there is more separation than there is feed. IE, there is no grip between the upper and lower roller either because of lack of tread or lack of pressure. You say it works better when you press down on the ADF? Sounds like lack of pressure. When the jam lid is closed pressure is applied via springs to the underside of the sep roller shaft so it pushes against the feed tyre. Put a strip of paper a couple of cm wide between the rollers and close the adf jam cover. Try pulling it out backwards and this should give you an idea of how much pressure there is between the rollers.

Good luck
A

[keebs]

Re: 2 Seperate Problems: (1) Error Code E711 & (2) Bypass Tray Printing

It was the seperation rollers. All is well after replacing them. TY