Toshiba e-355 e-mail and fax issue

[Moots30]

The issue is that when scanning or faxing from an e-355 to groups the client is getting the message "no from address registered". If scanning to individual emails it works just fine. I have created two separate groups. One with fax only and the other with email. They are now scanning and faxing separately, however when someone has both a fax and email programmed under their name it again says "no from address".

Anyone seen this or have a solution?

[mckinley]

Re: Toshiba e-355 e-mail and fax issue

Do you have a 'from' email address configured in top access?

[Moots30]

Re: Toshiba e-355 e-mail and fax issue

Yep, From Address is set up in Top Access. It will email if just sending to a one off or someone that is programmed in address book.

[TheOwl]

Re: Toshiba e-355 e-mail and fax issue

Are you trying to use Internet Faxing or are you selecting Fax when trying to do the scan?

[SalesServiceGuy]

Re: Toshiba e-355 e-mail and fax issue

In TopAccess you have to program both the email and internet fax tab identically.

[Moots30]

Re: Toshiba e-355 e-mail and fax issue

Not using internet faxing at all and pressing the scan hard button when scanning to the group.

[SalesServiceGuy]

Re: Toshiba e-355 e-mail and fax issue

I understand but program both email and ifax tabs identically. Otherwise your address book will screw up and create error message.

[Moots30]

Re: Toshiba e-355 e-mail and fax issue

Thanks I will give it a try.

[Moots30]

Re: Toshiba e-355 e-mail and fax issue

Still a no go even after making the email and i-fax tabs identical in Top Access. Any other suggestions?