Frustrating Toshiba.....and their 5540C too...dog ears...woof, woof.

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  • Dougtech
    Trusted Tech

    Site Contributor
    100+ Posts
    • Apr 2011
    • 113
    #1

    Frustrating Toshiba.....and their 5540C too...dog ears...woof, woof.

    I have a 5540C at a client that has run about 40,000 copies and is now jamming from the built in LCT tray. It jams at random, about once every 40-50 pages. When it does jam I will find a paper dogearred in the lower right hand door below the main door/transfer area. Paper sticks out about 2 inch above door before opened, except at rear the corner is folded and paper crumpled (jammed). I went through the 50 page stack and find about 4 dogearred pages in the stack that didn't jam.
    Only happens from LCT, feed ok from trays 1 &2.
    changed feed assy - no change
    changed right hand door - no change
    Called Toshiba - they will only say that they only support Hammermill paper. No fixes for my problem, no suggestion other than customer has to buy Hammermill paper.

    90% of my customers run cheap Staples/Costco paper and can't afford to quadruple their budget for paper. Thanks Toshiba!

    Anyways, I have tried new feed units and right side door and still have the issue.
    Anyone seen this?

    Thanks in advance
    Tags: None
    • SalesServiceGuy
      Field Supervisor

      Site Contributor
      5,000+ Posts
      • Dec 2009
      • 8143
      #2
      Re: Frustrating Toshiba.....and their 5540C too...dog ears...woof, woof.

      How many clicks are on the copier? What firmware level is it at? Are you sure the floor is 100% level? Is there a Surge Suppressor on the copier? Did you test with 500 sheets of the Hammermill paper to see if it makes a difference?

        Comment

        • Dougtech
          Trusted Tech

          Site Contributor
          100+ Posts
          • Apr 2011
          • 113
          #3
          Re: Frustrating Toshiba.....and their 5540C too...dog ears...woof, woof.

          Originally posted by SalesServiceGuy
          How many clicks are on the copier? What firmware level is it at? Are you sure the floor is 100% level? Is there a Surge Suppressor on the copier? Did you test with 500 sheets of the Hammermill paper to see if it makes a difference?
          About 40,000 copies, latest firmware. Leveled copier already. Yes surge. Yes works ok with 24 lb, but I have a dozen others that have no prob with the cheap 20lb paper, this is only one with issue. I even tried the cheap 20lb paper from our office (different brand) and it does same thing.

          I am going to go there tomorrow with some mylar and 2 side tape to make a MOD and have the mylar in the #2 and #1 feed assy to cover the gap where the paper is diving in and folding the corner. Only thing different about this one is it arrived with a bad laser unit out of the box.

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            • Dougtech
              Trusted Tech

              Site Contributor
              100+ Posts
              • Apr 2011
              • 113
              #4
              Re: Frustrating Toshiba.....and their 5540C too...dog ears...woof, woof.

              Well that did the trick and it is running the un-authorized Staples 20lb paper just fine now. A $.50 piece of mylar instead of having to force my customer into buying Hammermill paper. Thanks again Toshiba.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22997
                  #5
                  Re: Frustrating Toshiba.....and their 5540C too...dog ears...woof, woof.

                  I had a Konica Minolta PRO950 doing exactly that. And it happened so infrequently I might catch it 2 times in 1000 copies, only from tray #3. The interesting part was that most of the dog eared pages imaged after the dogear, passed through the machine, and when inverting ripped off the dogear, leaving a triangle of paper ~60mm x ~20mm in the duplex/inverter path.

                  After several unsatisfying visits finding nothing but ripped corners in the duplexer, I found a scrap of paper at the top of the vertical path. What had happened was an enduser had pulled out the imaging drawer with the paper half way between the vertical path and registration, ripping the paper. The scrap was nearly invisible without disassembly, and was catching the front edge as it turned towards registration. I can only speculate that the paper in tray #3 may have been slightly closer to the front, catching the snag, when trays #1, #2, and bypass did not.

                  If this sounds a little like your Toshiba 5540C, maybe you'll want to take a closer look toward the top of the vertical path. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

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