Toshiba eStudio 355 jam codes E061 & E062

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  • Way Back
    Technician
    • Mar 2013
    • 19

    #1

    Toshiba eStudio 355 jam codes E061 & E062

    I am having problems with a 355 that will display an E061 or E062 jam code, depending on which tray that you might be using at the time. These jam codes indicate that the paper size is wrong. It is not.

    After removing the jam it might run hundreds without a problem. Load more paper in the tray for more testing and it does it again. remove jam and its back to working again. It may run hundreds just fine and then the next set it jams and shows this code. It starts working before you get a chance to do anything other than remove the jam . I have been looking through the 100+ bulletins that this model has and have either gotten crossed eyed and missed it or it is just not one them. I am thinking possible sensor issue but the amount it copies while working makes it difficult to believe. Has anybody else experienced this or have some thoughts on this issue. Any thoughts would be appreciated. Thank You.....
  • SalesServiceGuy
    Field Supervisor

    Site Contributor
    5,000+ Posts
    • Dec 2009
    • 8139

    #2
    Re: Toshiba eStudio 355 jam codes E061 & E062

    Is there any chance of unstable power supply? Do you have a quality surge suppressor or line conditioner attached to the copier?

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    • Way Back
      Technician
      • Mar 2013
      • 19

      #3
      Re: Toshiba eStudio 355 jam codes E061 & E062

      I have a Next Gen PCS-15D on it. Event Monitor checks out. I am thinking some type of Registration issue, sensor or timing maybe.?.

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      • seb197
        French Tech
        • Feb 2013
        • 10

        #4
        Re: Toshiba eStudio 355 jam codes E061 & E062

        es455serie_bourrages E0020-061-130-190-200-220
        Attached Files
        I can make a copy?

        Comment

        • Way Back
          Technician
          • Mar 2013
          • 19

          #5
          Re: Toshiba eStudio 355 jam codes E061 & E062

          THANK YOU..... This info looks very promising. The copier is in the 400k range for sure. What a way to start out a Monday ... Thanks Again.

          Comment

          • michaelc
            Field Tech

            Site Contributor
            500+ Posts
            • Mar 2011
            • 590

            #6
            Re: Toshiba eStudio 355 jam codes E061 & E062

            Its worth fitting all the parts in one go, we tend to fit these parts regularly like you would do a service to save headaches.
            It didn't say that I couldn't do it in the manual.

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            • Way Back
              Technician
              • Mar 2013
              • 19

              #7
              Re: Toshiba eStudio 355 jam codes E061 & E062

              I agree. That is how I am going to approach it. Parts are ordered. I know things wear but this is sad. I hope there is another document out there that says they have updated the material that these parts are made of.
              Thanks for the input...

              Comment

              • jobert
                Technician
                • Jan 2011
                • 49

                #8
                Re: Toshiba eStudio 355 jam codes E061 & E062

                Originally posted by seb197
                es455serie_bourrages E0020-061-130-190-200-220

                Very informative. Good job boss.

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