jamming out of tray 1

[T911]

this one stops every time at the exit area, half in exit half in fuser. tray 2 works good. it not going through skewed or clipping anything. no bridge or finisher installed. driving me crazy. help appreciated.

[michaelc]

Re: jamming out of tray 1

What machine is it that you are having trouble with ?

[canonbundy]

Re: jamming out of tray 1

this one stops every time at the exit area, half in exit half in fuser. tray 2 works good. it not going through skewed or clipping anything. no bridge or finisher installed. driving me crazy. help appreciated.

Tray 1 shouldn't make any difference if it jams half way through fuser will probably do same with all trays however Post an Error History printout 9+Start power on > 107 > Start & this will tell me exactly where to start.

Cliff.

[emujo]

Re: jamming out of tray 1

You left out the type of MFP. Could be important. Try swapping the feed heads to see if symptom travels to different tray, Could be a simple feed sensor hanging up. Post the error code also, some jams can be caused by HDD issues. Emujo

[T911]

Re: jamming out of tray 1

You left out the type of MFP. Could be important. Try swapping the feed heads to see if symptom travels to different tray, Could be a simple feed sensor hanging up. Post the error code also, some jams can be caused by HDD issues. Emujo

Sorry guys its a es355 and that's the first thing I did is swap the feed units. Same deal out of tray 1. How to print paper jam errors. Hold 9 at start up then 107 print. Is that right. Thx

[canonbundy]

Re: jamming out of tray 1

Sorry guys its a es355 and that's the first thing I did is swap the feed units. Same deal out of tray 1. How to print paper jam errors. Hold 9 at start up then 107 print. Is that right. Thx

No - hold 9+Start then power on & hold till LIST PRINT appears on Display.

[Luther]

Re: jamming out of tray 1

are you sure tray 1 is set to the correct paper size?

[Shaun]

Re: jamming out of tray 1

Have a look at the paper guides (wall) in the tray that keep the paper from moving around. These guides on the Toshiba's are weak and when users are filling paper they hit the guide which sits at the back, which moves a few millimeters causing the paper to coming out of the tray a few millimeters to much to the left and it catches in the fuser.

[michaelc]

Re: jamming out of tray 1

I am assuming you are aware of the the porblems with the guides/mylars/actuators on these models. They may be the first thing to try depending on the copy count (not always a good yardstick but helps). Also have a close look at the guide which sits above the tray 1 on the machine. It contains the transport/alignment and reg senor. That guide does not get replaced in parts recommended by the bsi note on this model. Take a close look, may be some wear on there causing this.