Has anyone else been having some feeding problems with the new machines, the ES 4555 and 3055 them new boxes that end in 55, we have 2 that is giving us E3D0 and E3C0 jams from the LCF, and it seems to be a LT size issue more then anything, LG and LD passes, have changed the sensors in the reg. unit, swapped, tested others in 03 mode, have new f/w that I am trying this AM and see what happens, just curious if anyone else seen any weird probs. on these new boxes??
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Re: Problems with new machines...
Feed problems? No. Firmware problems? Yes plenty.
Corrupt firmware, crashed HDD with no accessible firmware. Latest is ....1536. But no feed problems. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^= -
Re: Problems with new machines...
Update, did the new f/w, and it seemed to work, then started to act up again, what we discovered, is the sep pad for the MFT had come out place, its supposed to be into a groove, but it had come out and was causing jams on anything below it, and on the bypass when feeding, what we dont know is how it did it, Toshiba dont know or how it happend, first they have heard of this, there fix was a bit more pressure on the door just below the MFT, or to replace the roller shaft and clutch in that door, will be sending a pic to Toshiba later this am, will post on here later also.Comment
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Re: Problems with new machines...
Hi guys.
We have quite a few of the 55 series out in the field now and do experience the odd problem here and there. But in saying that, they usually arn't your normal issues that crop up, they seem to be real dooseys of problems.
I don't think we have had any issues with the feeding system as of yet except for one customer who we ran the machine up for, delivered it and the next day got a call back saying they couldn't duplex. I turn up, scratch my head as the exit rollers just won't rotate with the paper sitting in the fuser waiting to come out. Thinking to myself, Ok, Thats a tad odd, I preform the usual visual inspections, nothing out of the ordinary, then i perform a Output test on the exit motor. Not working. Ok, I jig the door open, and test again. Working as intended. Turns out, the exit roller was of an older type, solid rollers as opposed to the current ones which split the roller into two. That wouldn't be such an issue except the fact on the door where the rollers sit into the guide, was the updated part with fins, so when you closed the door, the fins were applying too much pressure to the rollers and causing it to seize. The new updated roller of course eliminates that issue due to the split in the middle.
What a day that was.
Besides that, We are finding however, quite a few machines that are squeaking from the front exit section, where the bottom two rollers on the shaft make contact with the exit rollers. Quite a pain and starting to see more and more of this as the machines age in the field.
Oh, I guess as previously mentioned, firmware. Copious amounts of firmware. Well, not that drastic, but there has been quite a few updates which looking through the bulletins, actually fix quite a few potential issues. If you have these machines out in the field and haven't updated to 1536, I would highly recommend it, though, on the grape vine, 1537 should be released within a week or two for these models.
Take Care.
AethaniteComment
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Re: Problems with new machines...
Well they don't seem to be as bad as all the machines with defective sensors, not sure if its widespread or just a Canada thing but there was a bad batch of sensors (Sharp) in 2540c,656,456 etc. They seem to fail intermittently, but once one fails in a machine you might as well change every single one in the machine. Its been a nightmare.Comment
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Re: Problems with new machines...
I seems like the sensors in the paper drawers are more prone to failure, not sure why. Especially the optional paper base, one or two drawers. I've seen two or three sensors simultaneously failed in the same feed section ... I don't have a good explanation why. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Problems with new machines...
Latest V2001 firmware seems to be working well.Comment
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Re: Problems with new machines...
We have seen lots of weirdness due to firmware as well V2001 seems to have helped ,but I have had to replace cassette rollers in 2 machines that the trays had less than 40k on them and the sep and feed rollers were bald just using reg bond paper, not impressed....Comment
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If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Problems with new machines...
I know it's a crappy picture. I couldn't seem to get it lit properly. Anyway:
eS4555C E3D0_E3C0.JPG
=^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Problems with new machines...
BC, there's a bulletin regarding this happening on the 2555c-4555c (applies to 2050/2550 as well i believe)
I made a handy guide on these machines a couple of years ago with stuff like this added, we've had lots of the sep pads being pulled out of position by users, causes jams from all trays apart from tray 1.
Cheers.Happiness Is The Road.Comment
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If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
Comment