Customer has a 2830c. Nobody has a dept. code in the office, but they want color to be restricted and b/w available for everyone. In department management, I have created a "Color" department code. I did not activate a limit as those who are authorized to print in color do not want a quota placed on them and I enabled no limit black. This has essentially preventing anyone from being able to print or copy (I did enable color scanning and fax) in color unless they enter a code. This works great from the machine itself...if you attempt to change the copier to color, it prompts for a dept. code. However, my problem is that when someone prints something in color from their computer, they are not prompted for a code and the job is printed in color. I have set this up many times in the past without issue. Not sure what is going on. Anyone have a suggestion?
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Re: 2830c dept. code to restrict color
Look under TopAccess in the Admin section. Under the "General" hyperlink there is a function called "Department Code Enforcement". If that is set to "print" then it won't prompt for a code and will output any print job sent to it without restriction.Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"? -
Re: 2830c dept. code to restrict color
In addition, you'll need to "Prompt for account code" in the driver. Otherwise all the color print jobs will be rejected. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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