eS6520 Very staticy originals after scanning

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22927
    #1

    eS6520 Very staticy originals after scanning

    No great surprise here. This customer finds something to break each time I visit. Most of the time it's completely unrelated to the problem called in, so I have at least two problems to address.

    The problem called in was CE00 and E980 jams, and completely unrelated to the original problem.

    I had noticed that my originals were sticking to the underside of the duplex tray, effectively reversing the order of the originals until they started dumping on the floor. The resulting pile of originals is so staticy that they won't re-align.

    During my investigation, I noticed that the lower guide assembly that drops down doesn't latch properly, and when released it was quite loose and floppy. The ear that supports the front was broken out. In the picture you can see my SPC and cyanoacetate repair.

    eS 6520 RADF.JPG

    The real surprise is how difficult it is to get that guide assembly free of the RADF. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
    Tags: None
    • Luther
      Senior Tech

      500+ Posts
      • May 2006
      • 682
      #2
      Re: eS6520 Very staticy originals after scanning

      Probably wouldn't take much, to take a stripe of mylar, glue it to the bottom of the exit tray in a way that it forces the paper into the tray, if needed.
      Also, make sure the metal grounding strip is touching the underside of the static brush. I don't know how customers do it, but I find them bent out of shape all the time.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22927
          #3
          Re: eS6520 Very staticy originals after scanning

          Originally posted by Luther
          Probably wouldn't take much, to take a stripe of mylar, glue it to the bottom of the exit tray in a way that it forces the paper into the tray, if needed.
          Also, make sure the metal grounding strip is touching the underside of the static brush. I don't know how customers do it, but I find them bent out of shape all the time.

          This one was deformed too, but making contact. I don't see how they got to it. It's nearly impossible to reach. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

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