Toshiba e Studio 2330C network dropout

[Alex1]

Hi,

i installed a Toshiba e studio 2330c the machine is connected to the network but out of nowhere the machine will dropout either after 20min or the next day. You will see on the display Network Initializing. The previous machine that was in its spot was on the network fine. Any ideas is appropriated?

[blackcat4866]

Re: Toshiba e Studio 2330C network dropout

What happens when you connect it via crossover to your laptop? =^..^=

[Alex1]

Re: Toshiba e Studio 2330C network dropout

What happens when you connect it via crossover to your laptop? =^..^=

Im not too familiar with I.T or the network side. What can I do to test on the laptop? What should I get as w result? Thank you.

[blackcat4866]

Re: Toshiba e Studio 2330C network dropout

You can connect your laptop via a crossover cable directly to your laptop, simulating a network. On your laptop hard-set a Static address in the same address range as the MFP.

Once connected you can test print as often as you like.

There are several possible outcomes, including these:
1) same result as the customers network, confirming that you have a hardware problem.
2) it works fine, never dropping off the network, indicating that the source of the problem is on the customers network.
3) something totally different happens.

=^..^=