Another lovely Toshiba machine has died, lasted a whole 2 weeks from install , brand new machine has 6k on it. Customer came in today and only the red LED by the on/off switch was on, if I reboot it the fan on the sys board turns for a bit, cant get into any service modes . Tried a new power supply , no go , so while I wait for sys and logic boards & hdd to show up anyone else seen this lol? The worst part about this call is we finally upgraded this customer to a new machine to replace a nightmare worn out,520, this is the second call, a sensor in one of the feed units fell off last week, wasn't installed properly at the factory!
I have replaced two logic boards (2555 & 3555) and a power supply (347c) on machines less than a month old recently , the 3555 was only 2 days old when the board blew! Not to mention all the photo sensors I have replaced recently , changed more bad sensors in the last year than I have in the previous 27 yrs fixing copiers. We have had issues with close to half the new Toshibas we have put out recently( had a new lcf last week missing screws and a part installed wrong, right out of the box. Toshibas quality control seems to be non existent at this point anyone else having similar issues? pretty pathetic when you don't get calls on all the ancient machines ,only the new junk.....
I have replaced two logic boards (2555 & 3555) and a power supply (347c) on machines less than a month old recently , the 3555 was only 2 days old when the board blew! Not to mention all the photo sensors I have replaced recently , changed more bad sensors in the last year than I have in the previous 27 yrs fixing copiers. We have had issues with close to half the new Toshibas we have put out recently( had a new lcf last week missing screws and a part installed wrong, right out of the box. Toshibas quality control seems to be non existent at this point anyone else having similar issues? pretty pathetic when you don't get calls on all the ancient machines ,only the new junk.....
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