Workcenter 6505N Colors fine black really light... (Only 4200 copies on machine)

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  • Doug James
    Senior Tech

    Site Contributor
    500+ Posts
    • Jan 2012
    • 935

    #1

    [CQ] Workcenter 6505N Colors fine black really light... (Only 4200 copies on machine)

    This customer has had this machine for over a year. I ran the toner refresh and image unit refresh. no change... I didn't run developer clean (didn't know what it meant)... Anybody seen this ?... Thanks so much for any help !!
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  • Flash
    Trusted Tech

    250+ Posts
    • May 2007
    • 378

    #2
    Re: Workcenter 6505N Colors fine black really light... (Only 4200 copies on machine)

    Check the black toner cartridge. I have had a couple where the toner inside the cartridge was hard as a brick. If you open the shutter on the cartridge you can see chunks of toner blocking the opening.

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    • Doug James
      Senior Tech

      Site Contributor
      500+ Posts
      • Jan 2012
      • 935

      #3
      Re: Workcenter 6505N Colors fine black really light... (Only 4200 copies on machine)

      Originally posted by Flash
      Check the black toner cartridge. I have had a couple where the toner inside the cartridge was hard as a brick. If you open the shutter on the cartridge you can see chunks of toner blocking the opening.
      Thanks so much for your feedback... I will take a look at that today...

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