Xerox 550

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  • Jibes_Tech
    Technician
    • Aug 2016
    • 11

    #1

    [Error Code] Xerox 550

    Pls help me on error 117-325, on Xerox 550 and CE is not coming up and the machine seems hanging?
  • xcopytech
    Service Manager

    1,000+ Posts
    • Aug 2006
    • 1792

    #2
    Re: Xerox 550

    There is no 117-325 error.
    It could be 116-325.
    Ess fan error

    Comment

    • Jake2o
      Trusted Tech

      250+ Posts
      • Dec 2007
      • 325

      #3
      Re: Xerox 550

      Can you post a picture of the error on screen?
      Is it a black screen with red writing or the normal error screen with the error code in the corner?

      Comment

      • adriansto
        Service Manager

        Site Contributor
        VIP Subscriber
        1,000+ Posts
        • Nov 2007
        • 2383

        #4
        Re: Xerox 550

        Originally posted by Jibes_Tech
        Pls help me on error 117-325, on Xerox 550 and CE is not coming up and the machine seems hanging?
        Remove battery from ess nvm pwba for 2 minutes. Put it back and try again.
        It is wonderful if you have a previously machine nvm's saving.
        If so, try to restore it - dc351 and reload machine software.
        If fault still exist after all, then you need to replace the ess nvm pwba module.

        Comment

        • mickey singh
          Technician

          50+ Posts
          • May 2014
          • 93

          #5
          Re: Xerox 550

          Dont remove battery, it will kill the metered pin and reset to default, it also kills the software on the pwb, you will most likely have to purchase a new nvm pwb

          Comment

          • Jibes_Tech
            Technician
            • Aug 2016
            • 11

            #6
            Re: Xerox 550

            Originally posted by mickey singh
            Dont remove battery, it will kill the metered pin and reset to default, it also kills the software on the pwb, you will most likely have to purchase a new nvm pwb
            Wat am I going to do cuz, i hav remove d battery and d time hav reset to 2050 and the error still remains and is not shut down again! Pls help me out!

            Comment

            • mickey singh
              Technician

              50+ Posts
              • May 2014
              • 93

              #7
              Re: Xerox 550

              Where abouts in london are you? Pm me your details and ill give you a call

              Comment

              • adriansto
                Service Manager

                Site Contributor
                VIP Subscriber
                1,000+ Posts
                • Nov 2007
                • 2383

                #8
                Re: Xerox 550

                Originally posted by Jibes_Tech
                Wat am I going to do cuz, i hav remove d battery and d time hav reset to 2050 and the error still remains and is not shut down again! Pls help me out!
                If you have same 117-325 error then you need to replace the ess nvm module.
                The software is still into this module flash memory but the chip device is bad.
                The error 117-325 point to the fact the electronic chip device is malfunctioning.
                If another error is pop-up on the screen this can be a good thing.

                Comment

                • Jibes_Tech
                  Technician
                  • Aug 2016
                  • 11

                  #9
                  Re: Xerox 550

                  Originally posted by adriansto
                  If you have same 117-325 error then you need to replace the ess nvm module.
                  The software is still into this module flash memory but the chip device is bad.
                  The error 117-325 point to the fact the electronic chip device is malfunctioning.
                  If another error is pop-up on the screen this can be a good thing.
                  I hav done dat, is showing error 124-315 pls Wat am I going to do next?

                  Comment

                  • adriansto
                    Service Manager

                    Site Contributor
                    VIP Subscriber
                    1,000+ Posts
                    • Nov 2007
                    • 2383

                    #10
                    Re: Xerox 550

                    Originally posted by Jibes_Tech
                    I hav done dat, is showing error 124-315 pls Wat am I going to do next?
                    You need to do the gp4 procedure -serial number syncronization- using sys1 as the pwb with good data.
                    After that restart machine and check for others errors.

                    Comment

                    • Jibes_Tech
                      Technician
                      • Aug 2016
                      • 11

                      #11
                      Re: Xerox 550

                      Originally posted by adriansto
                      You need to do the gp4 procedure -serial number syncronization- using sys1 as the pwb with good data.After that restart machine and check for others errors.
                      Good data? And wich serial number am I going to use?

                      Comment

                      • adriansto
                        Service Manager

                        Site Contributor
                        VIP Subscriber
                        1,000+ Posts
                        • Nov 2007
                        • 2383

                        #12
                        Re: Xerox 550

                        Originally posted by Jibes_Tech
                        Good data? And wich serial number am I going to use?
                        Read gp4 procedure from service manual
                        You will use the correct data from sys1 pwb as reference data for sys2

                        Comment

                        • Jibes_Tech
                          Technician
                          • Aug 2016
                          • 11

                          #13
                          Re: Xerox 550

                          Originally posted by adriansto
                          You need to do the gp4 procedure -serial number syncronization- using sys1 as the pwb with good data.
                          After that restart machine and check for others errors.
                          Do you hav any good data to help me with
                          cuz the supplier meter of dis machine hav time out already.
                          Pls I will be glad if u can reply me now.....

                          Comment

                          • adriansto
                            Service Manager

                            Site Contributor
                            VIP Subscriber
                            1,000+ Posts
                            • Nov 2007
                            • 2383

                            #14
                            Re: Xerox 550

                            Originally posted by Jibes_Tech
                            Do you hav any good data to help me with
                            cuz the supplier meter of dis machine hav time out already.
                            Pls I will be glad if u can reply me now.....
                            We dont talk here about PagePack option.
                            You need to restore some settings into ess nvm pwb.
                            You need to apply gp4 procedure as it is write into service manual
                            Do you have service manual for the machine ?

                            Comment

                            • Jibes_Tech
                              Technician
                              • Aug 2016
                              • 11

                              #15
                              Re: Xerox 550

                              Originally posted by adriansto
                              We dont talk here about PagePack option.You need to restore some settings into ess nvm pwb.You need to apply gp4 procedure as it is write into service manualDo you have service manual for the machine ?
                              Noope I don't have!

                              Comment

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