[Error Code] 93-564 Error Code

[tekkie]

I have xerox Colorqube 9303 with the error code 093-564 which indicates yellow printhead reservoir level problems.Anyone had similar issues on this model with similar code

[prismtech]

Re: 93-564 Error Code

I have xerox Colorqube 9303 with the error code 093-564 which indicates yellow printhead reservoir level problems.Anyone had similar issues on this model with similar code

Install a new upper umbilical, PL 91.20 Item 10 and a new ink reservoir, PL 93.10 Item 10.

Start with reservoir replacement. This has always fixed it for me.

Unless you are techie. This replacement is not possible.

Post here for more details or part numbers.

[acsolutions]

Re: 93-564 Error Code

I have a 9303 with a error 93-556. It say print head reservoir I replaced the #4 print head all the umbilical and the melting reservoir I swapped the #4 and #2 with the same code. I did purge the umbilical, reservoir and printhead before machine came to ready. I'm looking to replace the reservoir again. Any suggestions! Thanks

[prismtech]

Re: 93-564 Error Code

I have a 9303 with a error 93-556. It say print head reservoir I replaced the #4 print head all the umbilical and the melting reservoir I swapped the #4 and #2 with the same code. I did purge the umbilical, reservoir and printhead before machine came to ready. I'm looking to replace the reservoir again. Any suggestions! Thanks

1.) The GEN-A heads do not reseal with the umbilical when removed. Almost all of them leak from the back after swap attempts. This will cause the 55x / 56x reservoir fill errors. Listen for the hiss of escaping ink on the initial purge or my favorite ink rotational spray from the drum.

2.) I assume you cleared codes on the machine after replacement? If not it will be stuck failed.

3.) I don't actually do this replacement in the field anymore. Just steal an entire marking unit from another machine, move the IME NVRAM from junk marking unit to the good marking unit, bolt it in and be done with it. Spare the junk marking unit out for good couplers / IME / Heater board. Throw the rest in the garbage. Umbilical switches are a third degree burn nightmare.

4.) If you have to fix a 55x / 56x failure, replace both umbilicals and the reservoir. Trying to do either / or replacements can cause this ghost in the machine issue.

5.) If the umbilicals / reservoir were new did you do the ink fault recovery drill? If not you fried your new parts and heads.

Post results here. There is no ColorQube 920x / 930x problem I haven't be able to fix.

[prismtech]

[acsolutions]

Re: 93-564 Error Code

NOTE: If the printhead reservoirs do not fill, it can cause massive jet loss. If necessary, refer to
the IQ 9 Deletions in the Process Direction RAP.
Move the marking unit into the service position, GP 6. Check that the air channels from ink reservoir
solenoids 6, 8, 9, 10, 13, 14, 18 and 20 is free of ink, Figure 1.
If the ink has blocked the air channels then install a new umbilical and ink reservoir at the same
time. Failure to replace both units will cause another ink reservoir failure.
NOTE: Some ink discolouration of the air channels is normal.
The channels are free of ink.
Y N
Install a new upper umbilical, PL 91.20 Item 10 and a new ink reservoir, PL 93.10 Item 10.
Check that the print area is clean, without excessive ink contamination.
NOTE: Excessive ink contamination will be obvious.
The print area is clean.
Y N
The print area is contaminated with excessive ink. The purge line may be blocked. Perform
the steps that follow:
• GP 27 Cleaning Procedure.
• Install a new purge line filter PL 91.20 Item 9.
• If the ink contamination has reached the melt reservoir through the purge line, install
a new ink reservoir, PL 93.10 Item 10.
Move the marking unit to the service position, GP 6. Go to WD 9.5, WD 9.20, WD 9.21. Check
the ribbon cables between the printheads and the IME Controller PWB. Refer to:
• P/J101, P/J301, Printhead PWB
• P/J201, P/J301 IME controller PWB
The ribbon cables are good.
Y N
Re-seat the ribbon cables or install new cables, PL 92.10.
Check that the level sense connection at PJ601 on the Printhead PWB is in good condition and
is properly and securely connected. The connection is good.
Y N
As necessary, install new components:
• Print head, PL 91.20 Item 2, PL 91.25 Item 2.
Disconnect the air hose between the lower and upper purge hoses on the ink reservoir, Figure
2.
Enter dC330 and stack the code 93-050 to run the reservoir pump MOT93-050, PL 93.10 Item
11 and code 91-045 low pressure assist valve SOL 91.045, PL 93.10 Item 15. The pump will
run for approximately 10 seconds. If the pump runs, then the air pressure from the disconnected
air hose is sufficient to feel on the skin, or partially inflate a rubber glove. The pump
runs
Y N
Go to WD 9.14. Check the connection from the solenoid patch PWB to the reservoir pump
motor MOT93-050 at PJ130.
Go to WD 9.14 and WD 9.12. Check the ink reservoir pump motor.
Refer to:
• GP 10, How to Check a Motor.
• P/J130, Solenoid patch PWB.
• P/J801, Marking unit driver PWB
• 01E +12V Distribution RAP.
• 01L 0V Distribution RAP
Install new components as necessary:
• Marking unit driver PWB, PL 92.10 Item 4.
• ink reservoir, PL 93.10 Item 10.
Reconnect the air hose from the pump to the ink reservoir, Figure 2.
Enter the correct dC330 output code to check the ink reservoir solenoids associated with the
fault code:
• Purge solenoid valve 1, SOL93-059.
• Purge solenoid valve 2, SOL93-060.
• Black ink solenoid valve 6, SOL93-064.
• Black ink solenoid valve 8, SOL93-066.
• Yellow ink solenoid valve 9, SOL93-067.
• Yellow ink solenoid valve 10, SOL93-068.
• Cyan ink solenoid valve 13, SOL93-071.

Yeah I did the fault recovery dc976 after replacing the reservoir, print head and
the umbilical, I selected all 3 in that mode! I'm requesting another reservoir and umbilical,I'm assuming one is bad! the initial problem was the leakage of one of the umbilical and jets plugged on a print head! When I tried to remove the hold downs for the umbilical on the reservoir the screws were seized and I cut the screws off and tried to remove the studs, trying I broke the screw tower, I needed to replace the melting reservoir at this point.. for that 93-556, it talked about the yellow reservoir, does the print head have a reservoir for each color in the head? should I try a used umbilical and put the reservoir in and not have to make the adjustment then put the new umbilical in? I guess you dont have to purge it if you replace each individually! do I need to perform a purge on the umbillical, reservoir and print head in the dc976 if you replace all 3, I did that!

[acsolutions]

Re: 93-564 Error Code

Sorry, how do you clear the code?

[prismtech]

Re: 93-564 Error Code

Yeah I did the fault recovery dc976 after replacing the reservoir, print head and
the umbilical, I selected all 3 in that mode! I'm requesting another reservoir and umbilical,I'm assuming one is bad! the initial problem was the leakage of one of the umbilical and jets plugged on a print head! When I tried to remove the hold downs for the umbilical on the reservoir the screws were seized and I cut the screws off and tried to remove the studs, trying I broke the screw tower, I needed to replace the melting reservoir at this point.. for that 93-556, it talked about the yellow reservoir, does the print head have a reservoir for each color in the head? should I try a used umbilical and put the reservoir in and not have to make the adjustment then put the new umbilical in? I guess you dont have to purge it if you replace each individually! do I need to perform a purge on the umbillical, reservoir and print head in the dc976 if you replace all 3, I did that!

Where was the umbilical leaking from?

The screws always break on old melting pots.

Each head has a reservoir for C M Y and K.

Used umbilicals and melting pots do not require ink fault recovery.

New umbilicals and melting pots require ink fault recovery.

I would replace all three components with new if the money is available. For my customers I just swap in a used marking unit and carry on. Throw the old one out as per my first message.

[prismtech]

Re: 93-564 Error Code

Sorry, how do you clear the code?

When you go to the "Close Callout" tab, place a check mark in the reset / clear messages box and hit "exit and reboot".

This causes the colorqube to re-initialize from scratch. Once you have worked with enough of them, you can tell if they are going to successfully boot just by ear.

If the machine fires up and only bangs the scanner around, the unit is starting with a fault. Also indicated by the fans stopping 5 seconds after the UI inits.

[prismtech]

Re: 93-564 Error Code

If the "umbilical" is leaking right at the nipples its the head not the umbilical. This will cause the head reservoir fill failure.

Like I said, the generation "A" heads only seal up once (%99 of the time). Once you pop them out they will never seal backup. Throw them out.

[acsolutions]

Re: 93-564 Error Code

When you go to the "Close Callout" tab, place a check mark in the reset / clear messages box and hit "exit and reboot".

This causes the colorqube to re-initialize from scratch. Once you have worked with enough of them, you can tell if they are going to successfully boot just by ear.

If the machine fires up and only bangs the scanner around, the unit is starting with a fault. Also indicated by the fans stopping 5 seconds after the UI inits.

ok, I did that but I selected exit only! good to know! thanks

[acsolutions]

Re: 93-564 Error Code

If the "umbilical" is leaking right at the nipples its the head not the umbilical. This will cause the head reservoir fill failure.

Like I said, the generation "A" heads only seal up once (%99 of the time). Once you pop them out they will never seal backup. Throw them out.

im not sure where to go from here! is it the ambillical, head or reservoir! maybe I put it back together and clear the code as you suggested! like I said the problem didnt start until I replaced those parts! I couldnt see any problem with what I did and I did the purge (dc976) and I get the code. These machines are tough! I dont work on them much but when I do it's almost always an Issue. no one on my crew will work on them, but I take a day off and another orders a bunch of parts and now it becomes my problem! It is what it is! thanks for your assist, my friend. any help is always appreciated!

[prismtech]

Re: 93-564 Error Code

im not sure where to go from here! is it the ambillical, head or reservoir! maybe I put it back together and clear the code as you suggested! like I said the problem didnt start until I replaced those parts! I couldnt see any problem with what I did and I did the purge (dc976) and I get the code. These machines are tough! I dont work on them much but when I do it's almost always an Issue. no one on my crew will work on them, but I take a day off and another orders a bunch of parts and now it becomes my problem! It is what it is! thanks for your assist, my friend. any help is always appreciated!

Put it all back together and fire it up.

Watch for leaks from the back of the head.

Listen for the gurgling sound.

If it does either pull the plug out of the wall.

If neither, reset codes.

[acsolutions]

Re: 93-564 Error Code

Put it all back together and fire it up.

Watch for leaks from the back of the head.

Listen for the gurgling sound.

If it does either pull the plug out of the wall.

If neither, reset codes.

Reset error now I'm getting a 93-547 and 93-940. I guess I'll be replacing the reservoir. I guess I won't need to purge it when I replace just the reservoir? I don't see a need

[prismtech]

Re: 93-564 Error Code

Reset error now I'm getting a 93-547 and 93-940. I guess I'll be replacing the reservoir. I guess I won't need to purge it when I replace just the reservoir? I don't see a need

You need to purge on a new res.

Check for blowout signs like this:









These are all pics of what happens when heads leak after being reinstalled - used. All are now junk.

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