Docucolor 240 does not completely boot

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  • printprocc
    Technician
    • Jun 2009
    • 45
    #1

    [Dead] Docucolor 240 does not completely boot

    Hi Folks,
    I'm hoping you can give me some assistance with my issue. Dc240 was running perfectly on Friday until it randomly stopped after running all day. Error message on the screen was 010-322 (fuser temp control failure). Xerox website only suggests power of and fuser replacement. All of that done and the machine now only gets to the second bar position. I was NOT updating firmware as I have seen other posts regarding no boot and that is the common problem. So far I have bypassed the main door switch, cleared any paper jams, replaced fuser, disconnected ALL extra units like finisher, bustled Creo and bypass tray. Still no progress. I have a PWS computer but it will not connect. I am currently trying to verify hard drive integrity and will update this post with what I find.

    Any help or direction would be appreciated.

    The Print Pro
    Tags: None
    • printprocc
      Technician
      • Jun 2009
      • 45
      #2
      Re: Docucolor 240 does not completely boot

      Ok I am updating my original post above. I put the hard drive into another pc and it was recognized as a hard drive and past hard drive diagnostics.

        Comment

        • printprocc
          Technician
          • Jun 2009
          • 45
          #3
          Re: Docucolor 240 does not completely boot

          Hello again,
          So another update. My hard drive is actually fried. Any way to get an image of the software on this machine that I can load on a replacement drive??

            Comment

            • InterfaceP
              Trusted Tech

              250+ Posts
              • Jun 2013
              • 488
              #4
              Re: Docucolor 240 does not completely boot

              Firmware is not located on the HDD. Replace it with an 80GB IDE. Press ENERGY SAVER, STOP, AND 4 and turn on the printer. Continue to hold until it boots up. This will partition the HDD, and should be good to go.

                Comment

                • printprocc
                  Technician
                  • Jun 2009
                  • 45
                  #5
                  Re: Docucolor 240 does not completely boot

                  HI all, finally got the machine to actually boot.. What a process but figured out the timing I had to hold and then release those buttons was critical.. No matter..it is on..HOWEVER I am back to square one with my original error code 010-311 fuser temp sensor error.. So I not only switched to a spare used fuser I had, I ordered a brand new one and no change.. What other part is it that needs checking and or replacement now?? Any help would be greatly appreciated. Thank you

                    Comment

                    • InterfaceP
                      Trusted Tech

                      250+ Posts
                      • Jun 2013
                      • 488
                      #6
                      Re: Docucolor 240 does not completely boot

                      Pull out the Transfer Drawer and check the connectors in back for paper or debris
                      Check the connector from the rear for paper or broken connectors, this will require you to remove the Fuser cooling fan.

                      If all the connectors look good it's likely the MCU.

                        Comment

                        • printprocc
                          Technician
                          • Jun 2009
                          • 45
                          #7
                          Thank you for that reply..ill have a look in the morning but have a feeling its not paper or dust.. with my luck.

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