Help with Docucolor 240 - white streak

[Guest]

On the drum test I am getting a .25 inch faded white streak on both the cyan and green pages about 3.5 inches from the short end. I have replaced the cyan drum, and the streak is still there. Any suggestions as to what I should do next?

Thanks

[xcopytech]

clean ROS window for cyan color, also check cyan developer

[bshawkins]

I have searched the internet trying to find service manuals, schematics, whatever, that would tell me where the ROS window is on my machine. While I now have an idea what it is, I still don't have a clue where it is located. Could someone give me a step by step on this?

Do service manuals, etc. even exist on this machine, or is everything in the PWS software?

Thanks

[TechMate]

I have searched the internet trying to find service manuals, schematics, whatever, that would tell me where the ROS window is on my machine. While I now have an idea what it is, I still don't have a clue where it is located. Could someone give me a step by step on this?

Do service manuals, etc. even exist on this machine, or is everything in the PWS software?

Thanks

Hi. It would be best to let a tech clean the ROS window. The machine has to be thoroughly stripped before getting into the ROS assy.

[bshawkins]

Thanks so much for taking the time to help me. We'll just have to live with the streak for a while.

If anyone is in the Nashville, Tennessee area and knows how to work on these machines, please let me know for future reference.

Thanks again.