WC 5845 ... white screen Help Plzzz

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  • papoudaii
    Junior Member
    • Feb 2018
    • 7

    [Dead] WC 5845 ... white screen Help Plzzz

    Hi gys . someone hlp me plz
    ih hev the XEROX WC 5845 ferstly she stuck on the start screen
    like that
    28555571_1697666916959792_1402112945_o.jpg28547425_1697666880293129_1482319890_o.jpg
    i tryd restart ti ...no result
    end i formatd the SD card ((by mistake))
    28548205_1697666786959805_2045244331_o.jpg28554684_1697666836959800_1053195719_o(1).jpg
    now when I turn on the machine . she stuck "white screen"
    end i trayd to boot it .. no result
    28584527_1697666793626471_1403569872_o.jpg28503996_1697666800293137_2090516160_o.jpg
    someone send me en "ISO" for the SDcard or any other solution
  • adriansto
    Service Manager

    Site Contributor
    VIP Subscriber
    1,000+ Posts
    • Nov 2007
    • 2329

    #2
    Re: WC 5845 ... white screen Help Plzzz

    Put back the sd card and watch the error that appear on sbc pwb display - back side of the scanner

    Comment

    • papoudaii
      Junior Member
      • Feb 2018
      • 7

      #3
      Re: WC 5845 ... white screen Help Plzzz

      28504274_1697932460266571_689774591_o.jpg28547663_1697932410266576_741890143_o.jpg

      Comment

      • adriansto
        Service Manager

        Site Contributor
        VIP Subscriber
        1,000+ Posts
        • Nov 2007
        • 2329

        #4
        Re: WC 5845 ... white screen Help Plzzz

        Originally posted by papoudaii
        [ATTACH=CONFIG]39008[/ATTACH][ATTACH=CONFIG]39009[/ATTACH]
        8 error code indicate you have defective memory module on SBC pwb.
        But also your sd card is corrupted so purchase a new sd card try to reload software using usb memory stick and if the 8 error is still there then replace the memory module.

        Comment

        • markuss100
          Technician
          • Feb 2018
          • 16

          #5
          Re: WC 5845 ... white screen Help Plzzz

          you could re-install a firmware by using a pin drive insert it from the back and find the firmware on Business Services and Digital Printing Solutions – Xerox
          -you need a pin drive on that pen drive creat a folder name it altboot
          -place the firmware you dawnloaded on the altboot folder
          -then create a text document empty just name it FORCE_UPGRADE use caps word
          -turn off your machine then insert your pen drive then turn it on
          -at that point it should appear software upgrade in a moments
          if the screen still white you should order a new sd card

          Comment

          • papoudaii
            Junior Member
            • Feb 2018
            • 7

            #6
            Re: WC 5845 ... white screen Help Plzzz

            i mounted a new SD card and new HDD and new memory module
            i usid a pin drive insert it from the back "altboot folder & FORCED_UGRADE"

            she still a screen white & the 8 error

            Comment

            • adriansto
              Service Manager

              Site Contributor
              VIP Subscriber
              1,000+ Posts
              • Nov 2007
              • 2329

              #7
              Re: WC 5845 ... white screen Help Plzzz

              Originally posted by papoudaii
              i mounted a new SD card and new HDD and new memory module
              i usid a pin drive insert it from the back "altboot folder & FORCED_UGRADE"

              she still a screen white & the 8 error
              The new SD card is from Xerox ?

              Comment

              • papoudaii
                Junior Member
                • Feb 2018
                • 7

                #8
                Re: WC 5845 ... white screen Help Plzzz

                its a standard SD
                28468463_1695832983788206_5115659731502891008_n.jpg

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                • adriansto
                  Service Manager

                  Site Contributor
                  VIP Subscriber
                  1,000+ Posts
                  • Nov 2007
                  • 2329

                  #9
                  Re: WC 5845 ... white screen Help Plzzz

                  Nice.
                  You can use it into old photocamera.
                  On that sd card must be some instructions.
                  Purchase it from Xerox

                  Comment

                  • papoudaii
                    Junior Member
                    • Feb 2018
                    • 7

                    #10
                    Re: WC 5845 ... white screen Help Plzzz

                    any other solution !!???

                    Comment

                    • papoudaii
                      Junior Member
                      • Feb 2018
                      • 7

                      #11
                      Re: WC 5845 ... white screen Help Plzzz

                      any other solution !! Guys

                      Comment

                      • mkdirs
                        Trusted Tech

                        Site Contributor
                        100+ Posts
                        • Oct 2014
                        • 177

                        #12
                        Re: WC 5845 ... white screen Help Plzzz

                        you delete the NVM Files
                        you need to copy a new nvm files to the sd

                        I don't have the files sory
                        Xerotk.com
                        xerox copier technician

                        Comment

                        • papoudaii
                          Junior Member
                          • Feb 2018
                          • 7

                          #13
                          Re: WC 5845 ... white screen Help Plzzz

                          Where i find the nvm files !!?,

                          Comment

                          • Richard.Xerox
                            Technician

                            50+ Posts
                            • Jun 2015
                            • 73

                            #14
                            Re: WC 5845 ... white screen Help Plzzz

                            You need to order up a new SD card from you Xerox parts supplier, also memory module.

                            Install both and wait 15 minutes, machine takes a while to initialize the new SD card.

                            After that if not booting perform an Altboot to reload the firmware.


                            It's that simple.


                            No-one can give you the files, you need to order the proper Xerox SD card.

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