Just bought a DoA Phaser 7800 GX

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  • adriansto
    Service Manager

    Site Contributor
    VIP Subscriber
    1,000+ Posts
    • Nov 2007
    • 2384

    #16
    Re: Just bought a DoA Phaser 7800 GX

    There is UART port for debugging on IP board - page 6-24 from service manual.
    May be you show some informations about boot process.

    Comment

    • rrutter81
      Technician
      • May 2018
      • 28

      #17
      Re: Just bought a DoA Phaser 7800 GX

      Originally posted by adriansto
      There is UART port for debugging on IP board - page 6-24 from service manual.
      May be you show some informations about boot process.
      Yeah i saw that. I can pick up a ttl to usb cable. However, capturing that information seemed like a rabbithole. Im not sure if i need special software to read it or not.

      Also. I found out that the hard drive that came with the machine is a toshiba 160 gig. Not a hitachi. I am starting to feel like this was an intentional sale of a bad product as the seller has stopped communicating with me.

      argh

      Comment

      • rockdude
        Trusted Tech

        Site Contributor
        250+ Posts
        • Feb 2011
        • 257

        #18
        Re: Just bought a DoA Phaser 7800 GX

        Well from everything you have said, and from what you have replaced.

        I think it breaks down to only two possible solutions.

        1. The IP board which directly communicates to the control pannel. (Basically the other side of the error code telling you to replace the control pannel.)
        2. Remote possibility the Motor Drive Board.

        The only reason I say the motor drive, is that you said you cannot get into diagnostics. You should be able to get into diagnostics even with the IP board removed.
        I would pull the IP board and see if you can get into diags.

        Let us know how things go.

        Comment

        • rrutter81
          Technician
          • May 2018
          • 28

          #19
          Re: Just bought a DoA Phaser 7800 GX

          Originally posted by rockdude
          Well from everything you have said, and from what you have replaced.

          I think it breaks down to only two possible solutions.

          1. The IP board which directly communicates to the control pannel. (Basically the other side of the error code telling you to replace the control pannel.)
          2. Remote possibility the Motor Drive Board.

          The only reason I say the motor drive, is that you said you cannot get into diagnostics. You should be able to get into diagnostics even with the IP board removed.
          I would pull the IP board and see if you can get into diags.

          Let us know how things go.
          I pulled the ip board but the control panel doesnt even light up when i do that.
          I am assuming youre talking about some external software like pws?
          or the uart serial port?

          regards

          Comment

          • rrutter81
            Technician
            • May 2018
            • 28

            #20
            Re: Just bought a DoA Phaser 7800 GX

            So another update.
            I went to a local Fry's electronics store and cobbled together a "poor man's" usb to ttl rig. After using a multimeter on the J14 connector (pins weren't labeled) and listened in, the machine gave me not much more to go on. Albeit it is expecting a command for me to send to continue the boot process which shows promise but still doesn't solve the POST error.


            Timberline U-Boot 2009.11-2.7 (Aug 25 2011 - 07:49:17)

            CPU: 8536E, Version: 1.2, (0x803f0092)
            Core: E500, Version: 3.0, (0x80210030)
            Clock Configuration:
            CPU0:1333.332 MHz,
            CCB:533.333 MHz,
            DDR:333.333 MHz (666.666 MT/s data rate) (Asynchronous)
            LBC:66.667 MHz
            L1: D-cache 32 kB enabled
            I-cache 32 kB enabled
            Board: Xerox timberline. rev: 4.
            I2C: ready
            DRAM: Initializing.... DDR: 2 GB (DDR2, 64-bit, CL=5, ECC off)
            RAM relocation offset: 0x800d0000
            POST memory PASSED
            L2: 512 KB already enabled
            PCI: 32 bit, 66 MHz, sync, host, arbiter (base address f3008000)
            In: serial
            Out: serial
            Err: serial
            POST errors are hard.
            MAC address: 9c:93:4e:00:d4:9a
            porthos: no response from ui.

            ## POST ERROR: UI Error. Code: 0x6.
            Enter ^C to continue booting.

            Essentially the same thing the blinking LED told me.

            I am starting to think the IP or the BP pwb is toast. The BP pwb is what connects the IP to the Control panel harness and acts as an intermediary. I am leaning toward the BP because the IP has never given me anything to suspect it and has always complied.

            If anyone else wants to follow my steps, I got a usb to db9 cable. Then get a db9 to 5-pin j14 pin-out.
            ground is pin 5 (the closest to the floor)
            receive is pin 4
            power is pin 3

            Here are the settings from the service manual:
            Screen Shot 2018-06-06 at 9.11.35 PM.jpg

            Better than paying $200+ for the xerox setup



            U5iqPME_d.jpg
            Last edited by rrutter81; 06-07-2018, 02:39 AM.

            Comment

            • rrutter81
              Technician
              • May 2018
              • 28

              #21
              Re: Just bought a DoA Phaser 7800 GX

              So after noodling on it last night. I figured I'd let the machine continue the boot process in hopes of understanding if a motor drive board was bad or something else of that nature.

              After hooking up the transmit pin to pin 1 of the serial port and starting to log it, I got this bit of information...
              Before i give the long debug, I will say this:
              It did print a configuration page of the printer. So it does print.

              The hard drive is shot. Like. Cant even format it shot. I hooked it up to my linux box and tried to recover it but it wont respond to anything. Even a repartition order. I am not sure if i would get a UI error from it or if there is anything i need from the hard disk for it to boot, but it is toast.

              The entire log can be found here:

              Uploadfiles.io - capture2.txt


              regards
              Last edited by rrutter81; 06-07-2018, 01:46 PM.

              Comment

              • itchyfinger@att.net
                Technician

                50+ Posts
                • Oct 2017
                • 77

                #22
                Re: Just bought a DoA Phaser 7800 GX

                people buying used equipment from unauthorized dealers have all kind of problems. I have seen this over the years. You may feel you bought the unit for a good price, but now consider the cost of the item you have put into the unit as well as your time. Now was it really a good deal? Buy equipment from authorized dealers and use OEM supplies to ensure you get the maximum buck out of your money!!

                Comment

                • rrutter81
                  Technician
                  • May 2018
                  • 28

                  #23
                  Re: Just bought a DoA Phaser 7800 GX

                  Originally posted by itchyfinger@att.net
                  people buying used equipment from unauthorized dealers have all kind of problems. I have seen this over the years. You may feel you bought the unit for a good price, but now consider the cost of the item you have put into the unit as well as your time. Now was it really a good deal? Buy equipment from authorized dealers and use OEM supplies to ensure you get the maximum buck out of your money!!
                  for $5000? no thanks.

                  ill troubleshoot it.

                  1500 for the unit. - paypal issuing me a partial refund
                  130 for control panel
                  70 for sd card

                  -possible replacements:
                  110 hard drive
                  110 bp pwb
                  300 ip board

                  im still ahead 3000

                  Comment

                  • Phil B.
                    Field Supervisor

                    10,000+ Posts
                    • Jul 2016
                    • 22798

                    #24
                    Re: Just bought a DoA Phaser 7800 GX

                    Originally posted by rrutter81
                    im still ahead 3000
                    but is all the aggravation worth it?

                    what will go south next?

                    how long before something else fucks up?

                    maybe worth it to you.... but as the other tech said .... but not to most folks.

                    Comment

                    • rrutter81
                      Technician
                      • May 2018
                      • 28

                      #25
                      Re: Just bought a DoA Phaser 7800 GX

                      Originally posted by Phil B.
                      but is all the aggravation worth it?

                      what will go south next?

                      how long before something else fucks up?

                      maybe worth it to you.... but as the other tech said .... but not to most folks.
                      I get it. Most people want it to just work.
                      To me, i want to know how it works so i dont "need" some secretive xerox tech.

                      I am also an engineer for general motors so this stuff is kinda small in comparison. Hiding service manuals, diagnostic software, and charging a premium just irks me inside.

                      So yeah. well worth it.

                      Comment

                      • adriansto
                        Service Manager

                        Site Contributor
                        VIP Subscriber
                        1,000+ Posts
                        • Nov 2007
                        • 2384

                        #26
                        Re: Just bought a DoA Phaser 7800 GX

                        Originally posted by rrutter81

                        So yeah. well worth it.
                        Nice work was done.
                        May be this help:
                        Attached Files

                        Comment

                        • rrutter81
                          Technician
                          • May 2018
                          • 28

                          #27
                          Re: Just bought a DoA Phaser 7800 GX

                          Originally posted by adriansto
                          Nice work was done.
                          May be this help:
                          Thanks for posting.
                          I took an old 200 gig hard drive and threw it in the phaser and ALT booted it. It made it's own 100 meg partition but didnt take advantage of the rest of the drive. When i order another one ill make sure to sector clone it as well.

                          For now the printer is on my network taking commands just fine.

                          Ill update as i replace each part, but for now im in no rush.

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