xerox 5655 communication failure

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  • walidcharifi
    Trusted Tech
    • Feb 2011
    • 371

    xerox 5655 communication failure

    after installing a new system software on 5655 with flash disk (Altboot)
    - display incomplete phase install
    - fuser and drum not compatible
    - foreign interface device (fid) is not detected
    Last edited by walidcharifi; 11-24-2018, 07:46 PM.
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22808

    #2
    Re: xerox WC 5655 Altboot

    Originally posted by walidcharifi
    after installing a new system software on 5655 with flash disk (Altboot)
    - display incomplete phase install
    - fuser and drum not compatible
    - foreign interface device (fid) is not detected
    is it the right firmware?
    what problems caused you to reload?

    you had a hiccup somewhere .. did you try again?

    Comment

    • walidcharifi
      Trusted Tech
      • Feb 2011
      • 371

      #3
      I download firmware a Xerox site
      25.54.53.000

      Comment

      • Phil B.
        Field Supervisor

        10,000+ Posts
        • Jul 2016
        • 22808

        #4
        Re: xerox 5655 communication failure

        Originally posted by walidcharifi
        I download firmware a Xerox site
        25.54.53.000
        "A" Xerox site or OFFICIAL site?

        did you look on list and make sure it was for your unit?
        right files put in ALTBOOT?

        Comment

        • walidcharifi
          Trusted Tech
          • Feb 2011
          • 371

          #5
          The battery nvm is dead .... After 03 months I reload software !!!!!!!

          Comment

          • walidcharifi
            Trusted Tech
            • Feb 2011
            • 371

            #6
            Yes in official Xerox site
            5655 SBC controler

            Comment

            • walidcharifi
              Trusted Tech
              • Feb 2011
              • 371

              #7
              Page de configuration before failed
              https://drive.google.com/folderview?id=1dLhsEdC9Lyn6u6oKtfdjh5j6M6fQuSRe

              Comment

              • xcopytech
                Service Manager

                1,000+ Posts
                • Aug 2006
                • 1747

                #8
                Re: xerox 5655 communication failure

                Replace software module not only yellow battery

                Comment

                • Phil B.
                  Field Supervisor

                  10,000+ Posts
                  • Jul 2016
                  • 22808

                  #9
                  Re: xerox 5655 communication failure

                  Originally posted by walidcharifi
                  Page de configuration before failed
                  Google Drive: Sign-in
                  WE DON'T HAVE PERMISSION to view it...

                  if you knew it is a NVR battery CHANGE THE DAMN BATTERY!?



                  IT seems you aren't a tech.. you would have done that... HIRE A QUALI'D TECH!

                  Comment

                  • walidcharifi
                    Trusted Tech
                    • Feb 2011
                    • 371

                    #10
                    Re: xerox 5655 communication failure

                    Originally posted by xcopytech
                    Replace software module not only yellow battery
                    thanks

                    Comment

                    • walidcharifi
                      Trusted Tech
                      • Feb 2011
                      • 371

                      #11
                      Re: xerox 5655 communication failure

                      [QUOTE=Phil B.;713219]WE DON'T HAVE PERMISSION to view it...

                      if you knew it is a NVR battery CHANGE THE DAMN BATTERY!?



                      IT seems you aren't a tech.. you would have done that... HIRE A QUALI'D TECH![/QUOTE

                      ]Desktop

                      Comment

                      • shaahin
                        Technician
                        • Jun 2017
                        • 26

                        #12
                        Re: xerox 5655 communication failure

                        Hi
                        for incomplete phase install go to 131 chain 3 and change 2 row install phase and dc install phase from 0 to 4.then restart .

                        For fuser incompatible set the correct region in dc131 chain 3 . 0 for 110 volts and 5 for 220 volts

                        Comment

                        • walidcharifi
                          Trusted Tech
                          • Feb 2011
                          • 371

                          #13
                          Re: xerox 5655 communication failure

                          Originally posted by shaahin
                          Hi
                          for incomplete phase install go to 131 chain 3 and change 2 row install phase and dc install phase from 0 to 4.then restart .

                          For fuser incompatible set the correct region in dc131 chain 3 . 0 for 110 volts and 5 for 220 volts
                          thanks
                          and for foreinge interface device FID is not detected

                          Comment

                          • Phil B.
                            Field Supervisor

                            10,000+ Posts
                            • Jul 2016
                            • 22808

                            #14
                            Re: xerox 5655 communication failure

                            [QUOTE=walidcharifi;713307]
                            Originally posted by Phil B.
                            WE DON'T HAVE PERMISSION to view it...

                            if you knew it is a NVR battery CHANGE THE DAMN BATTERY!?



                            IT seems you aren't a tech.. you would have done that... HIRE A QUALI'D TECH![/QUOTE

                            ]Desktop
                            so? i knew it wasnt a Xerox site you got it from.... did you unpack the files before putting on USB drive?

                            Comment

                            • walidcharifi
                              Trusted Tech
                              • Feb 2011
                              • 371

                              #15
                              https://www.support.xerox.com/support/workcentre-5645-5655/file-download/enin.html?operatingSystem=winxp&fileLanguage=en_GB &contentId=102480&from=downloads&viewArchived=fals e

                              Comment

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