wc 7225 Admin Password forgotten

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  • Riviera
    Technician

    Site Contributor
    50+ Posts
    • Sep 2016
    • 66

    wc 7225 Admin Password forgotten

    Ihave a customer who has forgottin their admin password. It hasnt been a problem till now. I had to chang printer controller and hd. Now i need to input network settings.Can any one help with a machine factory reset or whatever way it takes to clear password back to default? xerox WC 7225 WITH FAX
  • adriansto
    Service Manager

    Site Contributor
    VIP Subscriber
    1,000+ Posts
    • Nov 2007
    • 2329

    #2
    Re: wc 7225 Admin Password forgotten

    Originally posted by Riviera
    Ihave a customer who has forgottin their admin password. It hasnt been a problem till now. I had to chang printer controller and hd. Now i need to input network settings.Can any one help with a machine factory reset or whatever way it takes to clear password back to default? xerox WC 7225 WITH FAX
    Send me , stoadis@gmail.com , the machine serial number and total machine counter.
    Not free service.

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    • Detonation
      Trusted Tech

      Site Contributor
      250+ Posts
      • Feb 2010
      • 333

      #3
      Re: wc 7225 Admin Password forgotten

      You can also perform Altboot with USB to reset the machine. The latest firmware is available from Xerox:

      WorkCentre 7220/7225 File Download

      In my experience it's best to force altboot only with the version already on the machine. So if machine is on level 072.xxx.xxx.xxxxx, don't force altboot with 0.73.xxx.xxx.xxxxx but with 072.xxx.xxx.xxxxx.

      I think instructions on altboot USB are included in the file download.

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