XEROX 5890i hard drive replacement

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  • vmx12
    Technician

    50+ Posts
    • Sep 2007
    • 55

    [Misc] XEROX 5890i hard drive replacement

    The copier had a blank screen on boot up. Installed a new hard drive and same thing. When powering up it goes thru the usual boot up but the screen remains white (blank). Stumped.
  • xcopytech
    Service Manager

    1,000+ Posts
    • Aug 2006
    • 1748

    #2
    Re: XEROX 5890i hard drive replacement

    Did you check SD card?

    Comment

    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808

      #3
      Re: XEROX 5890i hard drive replacement

      Originally posted by vmx12
      The copier had a blank screen on boot up. Installed a new hard drive and same thing. When powering up it goes thru the usual boot up but the screen remains white (blank). Stumped.
      SD and then altboot

      Comment

      • kashif
        Technician
        • Apr 2013
        • 45

        #4
        Re: XEROX 5890i hard drive replacement

        Originally posted by Phil B.
        SD and then altboot
        first you should install firmware (altboot) then check SD card

        Comment

        • Phil B.
          Field Supervisor

          10,000+ Posts
          • Jul 2016
          • 22808

          #5
          Re: XEROX 5890i hard drive replacement

          Originally posted by kashif
          first you should install firmware (altboot) then check SD card
          ummm IF the SD is bad it won't take altboot

          just as if the card was not present

          Comment

          • kashif
            Technician
            • Apr 2013
            • 45

            #6
            Re: XEROX 5890i hard drive replacement

            Originally posted by Phil B.
            ummm IF the SD is bad it won't take altboot

            just as if the card was not present
            yes dear you are right but i am just suggesting him before change SD try from the altboot, one time i was faced same problem in xerox 5890 and i was format HDD and reinstalled altboot.

            Comment

            • Phil B.
              Field Supervisor

              10,000+ Posts
              • Jul 2016
              • 22808

              #7
              Re: XEROX 5890i hard drive replacement

              Originally posted by kashif
              yes dear you are right but i am just suggesting him before change SD try from the altboot, one time i was faced same problem in xerox 5890 and i was format HDD and reinstalled altboot.
              Drop the dear...



              Sent from my SM-G960U using Tapatalk

              Comment

              • vmx12
                Technician

                50+ Posts
                • Sep 2007
                • 55

                #8
                Re: XEROX 5890i hard drive replacement

                Originally posted by kashif
                first you should install firmware (altboot) then check SD card

                plugged in a thumb drive with the firmware, did nothing, still have a blank screen

                Comment

                • xcopytech
                  Service Manager

                  1,000+ Posts
                  • Aug 2006
                  • 1748

                  #9
                  Re: XEROX 5890i hard drive replacement

                  Check, replace SD card

                  Comment

                  • Phil B.
                    Field Supervisor

                    10,000+ Posts
                    • Jul 2016
                    • 22808

                    #10
                    Re: XEROX 5890i hard drive replacement

                    Originally posted by vmx12
                    plugged in a thumb drive with the firmware, did nothing, still have a blank screen
                    was the thumbdrive clean?
                    altboot <DIR>?
                    alboot files inside the DIR?*not reg firmware SPECIAL*

                    if any of them aren't right you cannot upload via alt boot

                    **you did have machine off.. Thumb inserted THE Power on right?

                    Comment

                    • Phil B.
                      Field Supervisor

                      10,000+ Posts
                      • Jul 2016
                      • 22808

                      #11
                      Re: XEROX 5890i hard drive replacement

                      Originally posted by xcopytech
                      Check, replace SD card
                      won't do anything if incorrect files on drive .... no altboot DIR

                      and FAT32 4gig format

                      Comment

                      • xcopytech
                        Service Manager

                        1,000+ Posts
                        • Aug 2006
                        • 1748

                        #12
                        Re: XEROX 5890i hard drive replacement

                        There is a small led display on the rear side of machine.
                        What code you have on the display?

                        Comment

                        • vmx12
                          Technician

                          50+ Posts
                          • Sep 2007
                          • 55

                          #13
                          Re: XEROX 5890i hard drive replacement

                          Originally posted by xcopytech
                          There is a small led display on the rear side of machine.
                          What code you have on the display?

                          there is a 2 on the display
                          checked the thumb drive files, all correct

                          Comment

                          • xcopytech
                            Service Manager

                            1,000+ Posts
                            • Aug 2006
                            • 1748

                            #14
                            Re: XEROX 5890i hard drive replacement

                            2 is error for system memory
                            5 is for sd card

                            Comment

                            • vmx12
                              Technician

                              50+ Posts
                              • Sep 2007
                              • 55

                              #15
                              Re: XEROX 5890i hard drive replacement

                              Originally posted by xcopytech
                              2 is error for system memory
                              5 is for sd card
                              replaced the memory, got rid of that code, now I have an 8! apparently I am going to run all the numbers one by one.

                              Comment

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