Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

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  • mkdirs
    Trusted Tech

    Site Contributor
    100+ Posts
    • Oct 2014
    • 177

    #16
    Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

    creat a folder directly in drive C or drive D
    share the folder with full access permission for local or domain user
    from the sharing windows under password protection
    go to network and sharing center then go to all network
    from password protected sharing select turn off password protected sharing
    save and try

    waiting for your feedback
    Xerotk.com
    xerox copier technician

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    • rockdude
      Trusted Tech

      Site Contributor
      250+ Posts
      • Feb 2011
      • 257

      #17
      Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

      I ended up solving the problem with some help from Xerox Tech support.

      He came in remotely, and we ran a built in version of debug on the machine which produced a log we could look at while trying to scan to
      my laptop.

      The log showed everything working okay, accepted user name, accepted password,
      found share, but then it died.

      Turned out that the latest software was buggy, went back one version and everything works great again.

      Thank you to all who contributed !

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