Versalink c405 admin password

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  • deputydogg
    Trusted Tech

    100+ Posts
    • Nov 2015
    • 172

    Versalink c405 admin password

    I have a customer that has one and their I.T. guy says the admin password needs to be reset ?
    Will someone direct me on this, other than calling xerox.
    Thanks,
    Dave
  • adriansto
    Service Manager

    Site Contributor
    VIP Subscriber
    1,000+ Posts
    • Nov 2007
    • 2329

    #2
    Re: Versalink c405 admin password

    Originally posted by deputydogg
    I have a customer that has one and their I.T. guy says the admin password needs to be reset ?
    Will someone direct me on this, other than calling xerox.
    Thanks,
    Dave
    One method is to reset the admin passwd using 12 digit reset code.
    This code is generated by special software using machine serial number and total meter.
    Other method is to use special boot mode - nvram init mode.
    This will clear all machine settings so it should be use with caution.

    Comment

    • deputydogg
      Trusted Tech

      100+ Posts
      • Nov 2015
      • 172

      #3
      Re: Versalink c405 admin password

      Originally posted by adriansto
      One method is to reset the admin passwd using 12 digit reset code.
      This code is generated by special software using machine serial number and total meter.
      Other method is to use special boot mode - nvram init mode.
      This will clear all machine settings so it should be use with caution.
      So will the customer have to find a authorized xerox service that has "special software" or is this something I can do ?
      Thanks,
      Dave

      Comment

      • adriansto
        Service Manager

        Site Contributor
        VIP Subscriber
        1,000+ Posts
        • Nov 2007
        • 2329

        #4
        Re: Versalink c405 admin password

        Originally posted by deputydogg
        So will the customer have to find a authorized xerox service that has "special software" or is this something I can do ?
        Thanks,
        Dave
        I can generate the reset code for you.
        Send me mail = stoadis@gmail.com

        Comment

        • deputydogg
          Trusted Tech

          100+ Posts
          • Nov 2015
          • 172

          #5
          Re: Versalink c405 admin password

          Originally posted by adriansto
          I can generate the reset code for you.
          Send me mail = stoadis@gmail.com
          Done.
          Thanks

          Comment

          • toconnor602

            #6
            Re: Versalink c405 admin password

            Originally posted by adriansto
            I can generate the reset code for you.
            Send me mail = stoadis@gmail.com
            I am having the same issue with my versalink c405. is this something you could assist me with? I have been searching for hours on how to reset this machine back to the factory defaults.

            Comment

            • adriansto
              Service Manager

              Site Contributor
              VIP Subscriber
              1,000+ Posts
              • Nov 2007
              • 2329

              #7
              Re: Versalink c405 admin password

              The reset code get back the default admin password, not reset machine to factory default.

              Comment

              • pixelbaker

                #8
                Re: Versalink c405 admin password

                Same issue here. IT consultant for a non-profit. Cannot for the life of me get the admin password reset to update their SMTP settings. A factory reset or just admin pass reset would be awesome. All info I've found online says I need a Xerox technician to come out for ~$350, so I'd really like to avoid that.

                Comment

                • adriansto
                  Service Manager

                  Site Contributor
                  VIP Subscriber
                  1,000+ Posts
                  • Nov 2007
                  • 2329

                  #9
                  Re: Versalink c405 admin password

                  Originally posted by pixelbaker
                  Same issue here. IT consultant for a non-profit. Cannot for the life of me get the admin password reset to update their SMTP settings. A factory reset or just admin pass reset would be awesome. All info I've found online says I need a Xerox technician to come out for ~$350, so I'd really like to avoid that.
                  Send me mail stoadis@gmail.com

                  Comment

                  • Helicase

                    #10
                    Re: Versalink c405 admin password

                    Originally posted by adriansto
                    I can generate the reset code for you.
                    Send me mail = stoadis@gmail.com
                    I have my Versalink C405DN since 2,5 years. It seems that I actually forgot my admin password too.
                    Is there any chance I could ask you for that code too?

                    Regards, Chris

                    Comment

                    • adriansto
                      Service Manager

                      Site Contributor
                      VIP Subscriber
                      1,000+ Posts
                      • Nov 2007
                      • 2329

                      #11
                      Re: Versalink c405 admin password

                      Originally posted by Helicase
                      I have my Versalink C405DN since 2,5 years. It seems that I actually forgot my admin password too.
                      Is there any chance I could ask you for that code too?

                      Regards, Chris
                      Send me mail with complete machine serial number and total impressions counter.

                      Comment

                      • aarrindell

                        #12
                        Re: Versalink c405 admin password

                        Originally posted by adriansto
                        Send me mail with complete machine serial number and total impressions counter.
                        Hi,

                        I just received a new versalink c405, we were having some issues with it so we factory reset it. We had never changed the default password prior to resetting. Now when setting it back up, it states that the printer is using the default password, but whenever i enter 1111, it states the password is incorrect. Is this something you can assist with? Possibly resetting to see if that solves the issue?

                        Comment

                        • adriansto
                          Service Manager

                          Site Contributor
                          VIP Subscriber
                          1,000+ Posts
                          • Nov 2007
                          • 2329

                          #13
                          Re: Versalink c405 admin password

                          Send me mail = stoadis@gmail.com and attach printer configuration report.

                          Comment

                          • joenitro
                            Junior Member
                            • Jul 2019
                            • 1

                            #14
                            Re: Versalink c405 admin password

                            Originally posted by aarrindell
                            Hi,

                            I just received a new versalink c405, we were having some issues with it so we factory reset it. We had never changed the default password prior to resetting. Now when setting it back up, it states that the printer is using the default password, but whenever i enter 1111, it states the password is incorrect. Is this something you can assist with? Possibly resetting to see if that solves the issue?
                            Might be worth trying the serial number of the device as the default password?
                            There was an update recently to newer machines changing to this from now on for increased security

                            Comment

                            • Jasonjo

                              #15
                              Re: Versalink c405 admin password

                              Originally posted by adriansto
                              One method is to reset the admin passwd using 12 digit reset code.
                              This code is generated by special software using machine serial number and total meter.
                              Other method is to use special boot mode - nvram init mode.
                              This will clear all machine settings so it should be use with caution.
                              I recently bought one of the printers brand new and liked it so much I bought a second one for home from ebay. Problem is that it has a non compatible fixed IP address and someone has changed the default admin password. Could someone help me reset the password? Its a 2017 model.

                              Comment

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