Xerox 570 016-764 unable to scan to SMB Windows 10

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  • Detonation
    Trusted Tech

    Site Contributor
    250+ Posts
    • Feb 2010
    • 333

    Xerox 570 016-764 unable to scan to SMB Windows 10

    I know, I know... these are old machines that are not exactly optimised for scanning. But I've come so close now that I wanted to check here anyway.

    My customer has 5 Windows 10 PC's that are on the same network as a the Color 570. All machines get their IP's with DHCP, but the lease time is infinite so the IP's don't change.

    I have followed this guide from Xerox, that has since I've used it had a 100% succes rate for me:



    At first it didn't work, but once I enabled SMB 1.0 on the PC's it worked. At least, on 2 out of the 5. On the other PC's, it just won't work. As far as I know they all use the exact same versions of Windows 10. And on all 5 computers, I have created a user exclusively for scanning.

    The 570 has no Fiery, just the internal controller. I set scanning from CentreWare. I set up the PC's as File Repositories, using their IP addresses, and using port 445. I've been thinking there might be duplicate IP addresses on the network, but using the PC's name.

    I know an alternative is setting up FTP servers on the PC's, but could I be missing something?
  • bsm2
    IT Manager

    25,000+ Posts
    • Feb 2008
    • 27441

    #2
    Re: Xerox 570 016-764 unable to scan to SMB Windows 10

    Use filezilla server if there is no update from Xerox to support smb 2.0 you can check with Xerox as there firmware is free unlike most copier companies

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    • Detonation
      Trusted Tech

      Site Contributor
      250+ Posts
      • Feb 2010
      • 333

      #3
      Re: Xerox 570 016-764 unable to scan to SMB Windows 10

      Managed to solve it, turned out to be a firewall issue, duh....

      Comment

      • bsm2
        IT Manager

        25,000+ Posts
        • Feb 2008
        • 27441

        #4
        Re: Xerox 570 016-764 unable to scan to SMB Windows 10

        Smb 1.0 has been disabled do to hackers
        Automatic updates on Windows 10 will remove and disable this feature.
        It may work for now but will not last long

        Would check with Xerox for an update , upgrade equip or switch to ftp

        Comment

        • Detonation
          Trusted Tech

          Site Contributor
          250+ Posts
          • Feb 2010
          • 333

          #5
          Re: Xerox 570 016-764 unable to scan to SMB Windows 10

          Thanks, the customer is aware of this and has an other machine that is able to scan. The machine has the latest firmware I could find on the Xerox website.

          Comment

          • bsm2
            IT Manager

            25,000+ Posts
            • Feb 2008
            • 27441

            #6
            Re: Xerox 570 016-764 unable to scan to SMB Windows 10

            Originally posted by Detonation
            Thanks, the customer is aware of this and has an other machine that is able to scan. The machine has the latest firmware I could find on the Xerox website.
            Xerox has many special firmware for there equipment
            the one on there web site is usually the general release.
            I would call them and ask if the machine will support smb 2.0

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