C75 bad prints

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  • positiveg
    Trusted Tech

    250+ Posts
    • Jun 2018
    • 299

    C75 bad prints

    Hey there guys it's been months since we've been able to get a consistent week of prints from the C75.
    It's been one thing or another. Now we are getting these faded looking prints
    Can't pinpoint what it is. We've changed all the colour drums. Think the black drum was new as well but all the colour have been changed since late December.
    Please assist thanks

    Sent from my SM-G955F using Tapatalk
  • BillyCarpenter
    Field Supervisor

    Site Contributor
    VIP Subscriber
    10,000+ Posts
    • Aug 2020
    • 14764

    #2
    Re: C75 bad prints

    What do the test charts look like?


    11% ANSI A Color 8.5 x 11.pdf
    Adversity temporarily visits a strong man but stays with the weak for a lifetime.

    Comment

    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808

      #3
      Re: C75 bad prints

      Originally posted by positiveg
      Hey there guys it's been months since we've been able to get a consistent week of prints from the C75.
      It's been one thing or another. Now we are getting these faded looking prints
      Can't pinpoint what it is. We've changed all the colour drums. Think the black drum was new as well but all the colour have been changed since late December.
      Please assist thanks

      Sent from my SM-G955F using Tapatalk

      looks like bad dev units... bad transfer..or dirty laser glass.

      what are the counts on the unit?

      OEM drums and toners?

      if you do a stop test is the image on belt and drums good or faded?

      you really need to tell us what you have done besides swapping drums.

      Comment

      • positiveg
        Trusted Tech

        250+ Posts
        • Jun 2018
        • 299

        #4
        Re: C75 bad prints

        Originally posted by BillyCarpenter
        What do the test charts look like?


        [ATTACH]48323[/ATTACH]
        I'll provide you with that print out

        Sent from my SM-G955F using Tapatalk

        Comment

        • positiveg
          Trusted Tech

          250+ Posts
          • Jun 2018
          • 299

          #5
          Re: C75 bad prints

          Originally posted by Phil B.
          looks like bad dev units... bad transfer..or dirty laser glass.

          what are the counts on the unit?

          OEM drums and toners?

          if you do a stop test is the image on belt and drums good or faded?

          you really need to tell us what you have done besides swapping drums.
          Toners new
          Drums all new drums placed this January
          Black placed in late December.
          I'll get the counts. Not high the printer hasn't run properly since October. Installed new B/C laser unit. The dev units are all but new with the exception of thr black as in all were replaced last quarter of last year.
          The magenta dev unit cover plastic was torn I replaced it but it still spills so I've ordered a full replacement cover due in Friday. Well that dependa.
          But thats it really fuser 89% the only time don't get that heavy fade is black and white.

          Sent from my SM-G955F using Tapatalk

          Comment

          • fugglefeet
            Technician
            • Jun 2020
            • 34

            #6
            Re: C75 bad prints

            Hi all,

            Is the white connector on the back of the 2nd BTR plugged in? Is there a toner buildup at this connector? Arcing at this connector or a disconnected connector will result in faded image transfer from the IBT belt.

            Hope this helps.

            fugglefeet

            Comment

            • Phil B.
              Field Supervisor

              10,000+ Posts
              • Jul 2016
              • 22808

              #7
              Re: C75 bad prints

              Originally posted by positiveg
              Toners new
              Drums all new drums placed this January
              Black placed in late December.
              I'll get the counts. Not high the printer hasn't run properly since October. Installed new B/C laser unit. The dev units are all but new with the exception of thr black as in all were replaced last quarter of last year.
              The magenta dev unit cover plastic was torn I replaced it but it still spills so I've ordered a full replacement cover due in Friday. Well that dependa.
              But thats it really fuser 89% the only time don't get that heavy fade is black and white.

              Sent from my SM-G955F using Tapatalk
              Pull the dev units..spin the mag roller.. does it get even coverage.
              Letting a unit sit for a while can affect dev units .. belts.. fuser...
              Esp if left powered on.
              Clean all sensors..internals.. run calibrations.
              Post pdfs of results.

              Sent from my SM-G960U using Tapatalk

              Comment

              • positiveg
                Trusted Tech

                250+ Posts
                • Jun 2018
                • 299

                #8
                Re: C75 bad prints

                Thanks for the feedback.
                I was wondering about the fact it's been offline for a while. We hadn't had it on much to be honest. Just been using a small Konika unit.
                Bu I'll try what yiu suggest. So you think it may be the magenta. The tech came in cleaned the laser it was ok for about 50 prints then back again. I'm just wondering if it can spill that bad back on the lasers though?

                Sent from my SM-G955F using Tapatalk

                Comment

                • xcopytech
                  Service Manager

                  1,000+ Posts
                  • Aug 2006
                  • 1748

                  #9
                  Re: C75 bad prints

                  Clean ROS
                  Check developer covers

                  Comment

                  • zagrex
                    Technician

                    50+ Posts
                    • Dec 2011
                    • 63

                    #10
                    Re: C75 bad prints

                    Originally posted by positiveg
                    Hey there guys it's been months since we've been able to get a consistent week of prints from the C75.
                    It's been one thing or another. Now we are getting these faded looking prints
                    Can't pinpoint what it is. We've changed all the colour drums. Think the black drum was new as well but all the colour have been changed since late December.
                    Please assist thanks

                    Sent from my SM-G955F using Tapatalk

                    Make sure you are using genuine toner in your machine!!!!
                    this problem happens when the original toner is not used.

                    Comment

                    • positiveg
                      Trusted Tech

                      250+ Posts
                      • Jun 2018
                      • 299

                      #11
                      Re: C75 bad prints

                      This issue was messy lasers. Thanks

                      Sent from my SM-G955F using Tapatalk

                      Comment

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