Turn off Xerox monitoring or remote services

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  • buzz
    Trusted Tech

    Site Contributor
    250+ Posts
    • Aug 2013
    • 285
    #1

    Turn off Xerox monitoring or remote services

    Hey Xerox techs,

    I'm a Sharp guy 😁, but not so sharp when it comes to Xerox.

    Customer is not renewing their maintenance contract with Xerox. They are asking if something can be done to disable remote services (Xerox Monitoring of equipment).

    How can this be done, if possible?

    Machine is 7855i

    Thanks so much for any feedback.
    Tags: monitoring, remote, services, sharp, xerox
    • jhalfhide
      Trusted Tech

      250+ Posts
      • Apr 2015
      • 450
      #2
      Re: Turn off Xerox monitoring or remote services

      Go onto web interface and the option is in there to turn it off. Customer can do it no problem

      Sent from my LYA-L09 using Tapatalk

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        • XeroxTechBrazil
          Trusted Tech

          100+ Posts
          • Aug 2008
          • 196
          #3
          Re: Turn off Xerox monitoring or remote services

          On any FreeFlow server, open the license manager (Top toolbar, Setup, License)

          Find the license entry for Remote Services, highlight, right click, and when the property sheet opens,, disable the license
          (Radio Button in upper left corner)

          Close out, accept the option to restart if offered.
          License can be re-enabled at any time.


          We used to call it "Xerox Call Home" after the famous line in the movie ET

            Comment

            • buzz
              Trusted Tech

              Site Contributor
              250+ Posts
              • Aug 2013
              • 285
              #4
              Re: Turn off Xerox monitoring or remote services

              Originally posted by XeroxTechBrazil
              On any FreeFlow server, open the license manager (Top toolbar, Setup, License)

              Find the license entry for Remote Services, highlight, right click, and when the property sheet opens,, disable the license
              (Radio Button in upper left corner)

              Close out, accept the option to restart if offered.
              License can be re-enabled at any time.


              We used to call it "Xerox Call Home" after the famous line in the movie ET
              Thanks so much for this.

              Sorry so illiterate when it comes to X. But...

              Will this affect the "meter toner thingy" on 7845i and 3655, 6655 desktops?

                Comment

                • jhalfhide
                  Trusted Tech

                  250+ Posts
                  • Apr 2015
                  • 450
                  #5
                  Re: Turn off Xerox monitoring or remote services

                  It will affect the remote toner monitoring for Xerox, but as they are coming off contract then that's fine isn't it? You can run your own monitoring tool with no problems, as they use SNMP and that's still running on the machine

                  Sent from my LYA-L09 using Tapatalk

                    Comment

                    • Murv
                      Sr. Escalations Analyst

                      100+ Posts
                      • Mar 2021
                      • 180
                      #6
                      Re: Turn off Xerox monitoring or remote services

                      If it is using metered toners then you will need to swap them to sold toners, or it will choke.

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