Xerox Altalink C8170

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  • hrtl
    Technician
    • May 2015
    • 22

    #1

    Xerox Altalink C8170

    I'm running a Xerox Altalink C8170 with Fiery RIP, the machine is essentially new (13,993 impressions) and it has started to throw the following error:
    "There is a problem with the Xerographic system"

    Error code (shown in web interface)
    03-561-00 – which really only says to reboot the machine, which I have done numerous times at this point.
    Error codes (shown on device screen)
    393.324.00
    343.348.01
    343.348.00

    I have turned off the machine, waited, etc. etc. to no avail. I also cleared the non-volatile memory via admin login and did a software reset.
    I think the fuser unit might be shot?


    I'd appreciate any help with this & thank you in advance!


    ​​
  • xcopytech
    Service Manager

    1,000+ Posts
    • Aug 2006
    • 1792

    #2
    You have problem with YMC developer drive.

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    • hrtl
      Technician
      • May 2015
      • 22

      #3
      thank you & yes... the service menu showed a YMC Dev motor fail 343-348-01. I pulled the drums and put it all back in place. BINGO! back in business.

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